--- id: "below-minimum-approvals" lang: "en" title: "Below-minimum approvals" summary: "When a ticket drops under its products' minimum prices, a manager approves it by push or with their PIN at the till. Then the sale goes through." area: "Selling at the till" kind: "task" url: "https://zeropos.shop/help/below-minimum-approvals" alternate: "https://zeropos.shop/help/below-minimum-approvals?lang=es" markdown: "https://zeropos.shop/help/md/en/below-minimum-approvals.md" screens: ["/approvals","/approvals/[id]"] where_to_find: ["Quick actions › Pending approvals"] related: ["make-a-sale","sale-options","discounts-and-deals","install-the-app","your-profile"] updated: "2026-10-16" --- # Below-minimum approvals When a ticket drops under its products' minimum prices, a manager approves it by push or with their PIN at the till. Then the sale goes through. Every product can carry a minimum price that customers never see. When the ticket goes under the combined minimum of its lines, the till shows **Below minimum by** in red and the sale button changes to **Ask for approval**. Where to find it: Quick actions › Pending approvals. ## Before you start - Whatever your shop's **Below-minimum price policy**, the till asks for a manager's approval when the ticket is under the minimum. With **Block**, the sale is refused even after approval ([Sale options: customers, minimum prices and receipts](https://zeropos.shop/help/sale-options)). - For a push: managers have Zero POS installed and notifications on for their device ([Install Zero POS on an iPad, phone or computer](https://zeropos.shop/help/install-the-app)). - For a PIN: the manager has set their **Manager PIN** in their profile ([Your profile](https://zeropos.shop/help/your-profile)). ## Steps ### Ask from the till 1. Tap **Ask for approval**. - The **Approve below-minimum sale** window shows the ticket exactly as the manager will see it. 2. Add a **Reason (optional)**, such as a damaged box; it travels with the request. 3. With a manager beside you, pick them under **Manager**, let them type their **Manager PIN**, and tap **Approve**. 4. Otherwise, tap **Request approval** to notify the managers who can approve and work in this shop's region, with the owner and administrators. - The till shows **Waiting for approval**. The first manager to approve unlocks the sale. 5. When the red note turns green and names the approver, tap **Create Sale**. ### Decide as a manager 6. Tap the push, or open [Quick actions › Pending approvals](https://app.zeropos.shop/approvals). 7. Tap **Decide** on the request to see the ticket, its minimum and the seller's reason. 8. Tap **Approve**, or **Deny** if the price shouldn't go through. ## What happens next - The invoice records who approved it. - If the cart changes after the approval, it no longer matches the ticket and the till asks again. - A request expires ten minutes after it is sent. Send a new one, or use the PIN. ## Common questions ### No manager is in the shop. What can I do? Send the push: a manager can approve from their phone wherever they are. If nobody answers in ten minutes, the sale can't go below the minimum; sell at or above it instead. ### Who can approve? Owners, administrators and managers by default. The owner can change who holds that permission: [What each role can do](https://zeropos.shop/help/roles-and-permissions). A request goes to the managers who work in the shop's region, and a manager kept to some shops hears only theirs. When nobody who can approve works there, it goes to everyone who can approve, so a request is never left unanswered. ### The manager never got the push. Why? Push only reaches a device that has Zero POS installed and notifications switched on under **Devices & push notifications** in the profile. On iPhone, add it to the Home Screen first: [Install Zero POS on an iPad, phone or computer](https://zeropos.shop/help/install-the-app). ## If you see this - “**No managers are set up to approve sales yet. Ask an owner to enable approvers.**” — What to do: Nobody who can approve works at this shop. The owner gives someone the approval permission ([What each role can do](https://zeropos.shop/help/roles-and-permissions)). - “**That PIN doesn't match — try again.**” — What to do: Let the manager type their PIN again, slowly. It is the **Manager PIN** from their own profile. - “**This manager hasn't set an approval PIN yet. Pick someone else.**” — What to do: Pick another manager, or send the push instead. The manager can set a PIN later in their profile. - “**Request expired**” — What to do: Tap **Try again** to send a new request, or use the PIN if a manager is with you now. - “**Approval denied**” — What to do: Bring the price or the discount back up to the minimum, then tap **Create Sale**. - “**This sale is below minimum price and selling below minimum is disabled in settings.**” — What to do: Your shop's policy is **Block**: nobody can sell under the minimum, even with a manager's approval. Raise the price or lower the discount. ## Good to know - Approving is a permission, and the PIN is the **Manager PIN** each approver sets in their own profile. - Owners approve their own below-minimum sales with their PIN like anyone else. ## Related guides - [Make a sale](https://zeropos.shop/help/md/en/make-a-sale.md) - [Sale options: customers, minimum prices and receipts](https://zeropos.shop/help/md/en/sale-options.md) - [Discounts at the till](https://zeropos.shop/help/md/en/discounts-and-deals.md) - [Install Zero POS on an iPad, phone or computer](https://zeropos.shop/help/md/en/install-the-app.md) - [Your profile](https://zeropos.shop/help/md/en/your-profile.md)