---
id: "billing"
lang: "en"
title: "Billing: your plan and workspace status"
summary: "Billing shows your workspace's plan and status, and when a trial ends or the plan renews. Nothing is paid inside the app: to activate a plan, you email Zero POS."
area: "Settings & account"
kind: "reference"
url: "https://zeropos.shop/help/billing"
alternate: "https://zeropos.shop/help/billing?lang=es"
markdown: "https://zeropos.shop/help/md/en/billing.md"
screens: ["/billing"]
where_to_find: []
related: ["export-or-close-workspace","settings-map","switch-workspace"]
updated: "2026-09-30"
---

# Billing: your plan and workspace status

Billing shows your workspace's plan and status, and when a trial ends or the plan renews. Nothing is paid inside the app: to activate a plan, you email Zero POS.

Billing sits apart from the rest of Settings on purpose: it stays open even when a workspace is past due or suspended.

## Steps

1. Open [MANAGE › Settings › Billing](https://app.zeropos.shop/backoffice/settings/billing).
2. Read the status next to the workspace name, and the plan under it.
3. On a paid plan, tap **Email us to activate**: it opens an email to Zero POS support with your workspace named in the subject.

## What the status means

**Active**: everything works. **Trial**: everything works until the date after **Trial ends**.

**Past due** or **Suspended**: until billing is sorted out, only Billing, the account settings and the data download open. Nothing is deleted.

**Cancelled**: the workspace is waiting to be deleted, and its owner can still restore it from **Workspace & data** ([Workspace & data: download your data or cancel](https://zeropos.shop/help/export-or-close-workspace)).

## Plans

**Pilot · Free**: early access, with everything included, no time limit and nothing to pay. Paid plans come after the pilot, announced in advance.

**Starter plan**: activated by email. There is no card payment inside the app; support activates the plan within one business day.

## Your details

**Your details** lists the **Workspace slug** (the name in your web address), **Status**, **Plan**, **Trial ends** and **Renews**. **Account settings** opens [Workspace & data: download your data or cancel](https://zeropos.shop/help/export-or-close-workspace).

## Common questions

### Who can open Billing?

Anyone signed in to the workspace. The tile is in Settings, under **Advanced**.

### Can I pay by card here?

No. There is no payment form in the app: email support and they activate your plan.

## Related guides

- [Workspace & data: download your data or cancel](https://zeropos.shop/help/md/en/export-or-close-workspace.md)
- [Settings: a map of every tile](https://zeropos.shop/help/md/en/settings-map.md)
- [Work in more than one workspace](https://zeropos.shop/help/md/en/switch-workspace.md)