--- id: "check-in-rules" lang: "en" title: "Check-in rules: paid breaks, the cut-off and opening the day" summary: "Set how long a break stays paid, when a forgotten shift closes itself, who is alerted, and whether staff must open the day before they clock in." area: "Your day" kind: "task" url: "https://zeropos.shop/help/check-in-rules" alternate: "https://zeropos.shop/help/check-in-rules?lang=es" markdown: "https://zeropos.shop/help/md/en/check-in-rules.md" screens: ["/backoffice/settings/users-checkin","/backoffice/settings/shifts","/backoffice/settings/notifications","/backoffice/locations","/backoffice/settings/regions"] where_to_find: ["MANAGE › Settings › Check-in and breaks","MANAGE › Settings › Day open / close","MANAGE › Settings › Notifications","MANAGE › Locations","MANAGE › Settings › Regions"] related: ["check-in","open-the-day","notifications-and-alerts","my-salary","locations"] updated: "2026-10-09" --- # Check-in rules: paid breaks, the cut-off and opening the day Set how long a break stays paid, when a forgotten shift closes itself, who is alerted, and whether staff must open the day before they clock in. The rules behind [check-in](https://zeropos.shop/help/check-in) are set for the whole business in **Check-in and breaks**. A region or a single shop can have a cut-off of its own, and a shop its own rule on opening the day. When you set up the shop, or when your break or closing times change. To clock in and out: [Check in and out](https://zeropos.shop/help/check-in). Where to find it: MANAGE › Settings › Check-in and breaks; MANAGE › Settings › Day open / close; MANAGE › Settings › Notifications; MANAGE › Locations; MANAGE › Settings › Regions. ## Before you start - By default the owner and administrators change **Check-in and breaks**. Managers can read it and change **Break-exceeded grace (minutes)**. - A region's or a shop's own cut-off is set by whoever can edit regions and locations: the owner and administrators by default. ## Steps ### Breaks and the cut-off 1. Open [MANAGE › Settings › Check-in and breaks](https://app.zeropos.shop/backoffice/settings/users-checkin). 2. Set **Paid break (minutes)**: a break that long or shorter stays paid; a longer one is unpaid, all of it. 3. Set **Break-exceeded grace (minutes)**: the extra minutes before managers are told a break ran over. 4. Set **Cutoff hour** and **Cutoff minute**, in the shop's time, and keep **Auto-close past the cutoff** on to close shifts nobody checked out of. 5. Tap **Save**. ### A different cut-off for a region or a shop 6. For every shop in a region: open [MANAGE › Settings › Regions](https://app.zeropos.shop/backoffice/settings/regions), tap **Edit** on the region, and under **Shift cut-off** choose **Set a time for this region**. 7. For one shop: tap **Edit** on its row in [MANAGE › Locations](https://app.zeropos.shop/backoffice/locations), and under **Shift cut-off** choose **Set a time for this location**. 8. Type the time, in the shop's time. The line under it shows the cut-off in use. 9. Save. **Use the company cut-off** or **Use the region's cut-off** puts it back. ### Opening the day first 10. Open [MANAGE › Settings › Day open / close](https://app.zeropos.shop/backoffice/settings/shifts). 11. Switch on **Require an explicit day-open at every location.** if staff must open the day, with its float, before anyone sells or clocks in ([Opening float: open the day and count the cash](https://zeropos.shop/help/open-the-day)). 12. To set one shop apart, tap **Edit** on its row in [MANAGE › Locations](https://app.zeropos.shop/backoffice/locations) and choose under **Day open**. ### Who is told 13. Open [MANAGE › Settings › Notifications](https://app.zeropos.shop/backoffice/settings/notifications) and find **Other events**. 14. Tick or untick **Enabled** on **Staff check-in**, **Staff check-out** and **Break exceeded**, and choose which roles receive each. 15. Tap **Save** ([Notifications: sale alerts and other events](https://zeropos.shop/help/notifications-and-alerts)). ## What happens next - Paid hours are each shift less every break longer than **Paid break (minutes)**, counted in full. They feed salaries and payroll ([Read your salary page](https://zeropos.shop/help/my-salary)). - Soon after a shop's cut-off (its own, else its region's, else the company's), a shift still open there is closed at that time and marked **no-checkout** for a manager to check ([Check in and out](https://zeropos.shop/help/check-in#for-managers)). - A break that runs past the paid minutes plus the grace sends **Break exceeded**, once per shift. - Closing the day checks out everyone still clocked in at that shop ([Close the day](https://zeropos.shop/help/close-the-day)). ## Where staff can clock in Staff clock in at the shops on their user record; owners and administrators at any shop. Nobody clocks in at a storage location. Check-in asks which shop you are at; it doesn't use the phone's location. One shift at a time: someone still clocked in elsewhere checks out first. ## Common questions ### Can each shop have its own break rules or cut-off? Breaks follow **Check-in and breaks** at every shop. The cut-off can differ, set as in the steps above: a shop's own comes first, then its region's, then the company's. Whether the day must be opened first can differ too (**Day open**). ### What if auto-close is off and someone forgets to check out? The shift stays open until they check out, the day is closed at that shop, or a manager sets the real times on the **Team** tab ([Check in and out](https://zeropos.shop/help/check-in#for-managers)). ### What does 0 paid minutes mean? Every break is unpaid, however short. ## If you see this - “**Today hasn't been opened at this location yet.**” — What to do: This shop opens the day before anyone clocks in. Open it on **New Sale** ([Opening float: open the day and count the cash](https://zeropos.shop/help/open-the-day)), or set the shop's **Day open** to **Not required at this location**. - “**You can't clock in at a storage location.**” — What to do: Pick the shop you are working at: a storage location only holds stock. ## Good to know - Set the cut-off a little after closing time: a shift still open then is closed at the cut-off, even if someone is still tidying up. ## Related guides - [Check in and out](https://zeropos.shop/help/md/en/check-in.md) - [Opening float: open the day and count the cash](https://zeropos.shop/help/md/en/open-the-day.md) - [Notifications: sale alerts and other events](https://zeropos.shop/help/md/en/notifications-and-alerts.md) - [Read your salary page](https://zeropos.shop/help/md/en/my-salary.md) - [Add a shop or storage location](https://zeropos.shop/help/md/en/locations.md)