--- id: "company-info" lang: "en" title: "Company info: name, time zone and tax" summary: "Your business's name and legal details, the time zone that sets the shop's day, and how you charge tax: VAT, or sales tax in the United States." area: "Settings & account" kind: "task" url: "https://zeropos.shop/help/company-info" alternate: "https://zeropos.shop/help/company-info?lang=es" markdown: "https://zeropos.shop/help/md/en/company-info.md" screens: ["/backoffice/settings/company"] where_to_find: ["MANAGE › Settings › Company info"] related: ["prices-and-vat","languages","receipts-and-printing","regions-and-shops","guided-setup"] updated: "2026-10-21" --- # Company info: name, time zone and tax Your business's name and legal details, the time zone that sets the shop's day, and how you charge tax: VAT, or sales tax in the United States. Most of this was filled in when the workspace was created. Check it once, and come back when your details change. Where to find it: MANAGE › Settings › Company info. ## Before you start - Read [How prices and tax work: VAT or sales tax](https://zeropos.shop/help/prices-and-vat) before touching the VAT settings: how you charge VAT locks at your first sale with VAT. ## Steps 1. Open [MANAGE › Settings › Company info](https://app.zeropos.shop/backoffice/settings/company). 2. Under **Identity**, check the **Company name**: it heads every receipt unless the receipt has its own header line. 3. Fill in **Business name** and **Business number** (your registration or VAT number) so your legal details are on file. 4. Add a **Public email** and **Public phone / WhatsApp**: they appear on business cards, vouchers and other quick prints. 5. Under **Tax & timezone**, pick the **Timezone** your shops are in. 6. Check the **VAT rate (%)** and the answer to **Do your prices include VAT?** Both carry your tax's name, so a shop in the United States sees **Sales tax rate (%)**. 7. Check the **Tax name**. It follows your **Country**: Sales tax in the United States and its territories, VAT anywhere else. Type your own, such as GST or IVU, if your tax has another name, then tap **Save**. ## What happens next - The time zone is the shop's clock: today's takings, the open day, reports, commission tiers, the check-in cut-off, booking times, the date and time on receipts and the date in invoice and credit-note numbers all follow it. - A new company name is used from the next receipt (unless the receipt has its own header line), quick print and emailed receipt. - Once you have sold something with VAT, **Do your prices include VAT?** can no longer be changed here. - A new **Tax name** or **Country** renames the tax on the till, receipts, emailed receipts, invoices and reports. No rate, price or figure changes. ## Common questions ### Where do I change the currency? In [MANAGE › Settings › Localization](https://app.zeropos.shop/backoffice/settings/localization), under **Default currency**. It changes the symbol on every amount, older ones included, without converting any. ### Where do I upload the logo? In **Branding & appearance**: [MANAGE › Settings › Branding & appearance](https://app.zeropos.shop/backoffice/settings/appearance). ### We chose the wrong VAT option and have already sold. What now? Support can change it for you if it was set up wrongly. Everything else on this screen can be changed any time. ### Why does Zero POS say sales tax instead of VAT? Because your **Country** is the United States or one of its territories. If your tax has another name, type it in **Tax name**; empty the box to follow the country again. A shop that changes its country sees the note before saving. ## If you see this - “**VAT rate must be between 0 and 100**” — What to do: Type the rate as a plain number, for example 20 for 20%. Leave 0 if your jurisdiction has no VAT. - “**Locked since your first sale with VAT — changing it would silently reprice everything in the shop. Support can change it for you if it was set up wrongly.**” — What to do: Keep the current choice, or contact support if it was set up wrongly. - “**That time zone isn't one we recognise. Pick one from the list, then save.**” — What to do: The time zone stored for your business isn't a real one, so the shop's clock has been running on UTC. Pick yours under **Timezone** and tap **Save**. - “**Not saved: whether your prices include VAT has been locked since your first sale with VAT. Support can change it for you if it was set up wrongly.**” — What to do: A sale with VAT was made while the screen was open. Reload it: the choice shows as locked, and everything else saves as usual. ## Good to know - Several shops in one workspace share these details. A business with its own company, currency or VAT needs its own workspace: see [Work in more than one workspace](https://zeropos.shop/help/switch-workspace). ## Related guides - [How prices and tax work: VAT or sales tax](https://zeropos.shop/help/md/en/prices-and-vat.md) - [Languages](https://zeropos.shop/help/md/en/languages.md) - [Design the receipt](https://zeropos.shop/help/md/en/receipts-and-printing.md) - [Regions and shops: who sees what](https://zeropos.shop/help/md/en/regions-and-shops.md) - [Set up a new shop: guided setup and the settings tour](https://zeropos.shop/help/md/en/guided-setup.md)