---
id: "discounts-and-deals"
lang: "en"
title: "Discounts at the till"
summary: "Lower one item's price, or take a % or an amount off the whole ticket. Discounts come off before VAT."
area: "Selling at the till"
kind: "task"
url: "https://zeropos.shop/help/discounts-and-deals"
alternate: "https://zeropos.shop/help/discounts-and-deals?lang=es"
markdown: "https://zeropos.shop/help/md/en/discounts-and-deals.md"
screens: ["/pos/sale"]
where_to_find: ["New Sale"]
related: ["make-a-sale","below-minimum-approvals","prepare-a-deal","prices-and-vat"]
updated: "2026-09-30"
---

# Discounts at the till

Lower one item's price, or take a % or an amount off the whole ticket. Discounts come off before VAT.

There are two ways to give money off at the counter: a lower price on one line, or a discount on the whole ticket. Either way the till works out VAT on the discounted amount.

For money off decided at the counter. A named customer's deal, with gifts and its own claim page, is prepared beforehand: [Prepare a deal for one customer](https://zeropos.shop/help/prepare-a-deal).

Where to find it: New Sale.

## Steps

1. To discount one item, type its new price in the price box on its cart line.
   - The discount is simply the lower price; the invoice keeps it.
2. To discount the whole ticket, tap **Add discount** just under **Subtotal**.
3. Choose % or amount, type the value and tap **Apply**.
   - **Discounted subtotal** shows the result. **Remove** takes the discount off again.
4. Check the total and finish the sale as usual with **Create Sale**.

## What happens next

- VAT is worked out on the discounted amount, and the receipt shows the discount.
- Seller shares and commission follow the discounted total.
- If the discount takes the ticket under its products' minimum prices, the till asks for a manager's approval: [Below-minimum approvals](https://zeropos.shop/help/below-minimum-approvals).

## Common questions

### A customer brings a deal voucher. What do I do?

Open the deal and tap **Convert to sale**: the till loads the cart and applies a discount so the total matches the offer. How deals are made: [Prepare a deal for one customer](https://zeropos.shop/help/prepare-a-deal).

### Why did a small ticket discount trigger an approval?

The till compares the discounted subtotal with the products' combined minimum prices. A ticket discount can take it under even when every line price is fine.

### The customer wants to use store credit. Is that a discount?

No. Store credit is money the customer already has, so it is taken as a payment method: [Store credit](https://zeropos.shop/help/customer-credit).

## If you see this

- “**Below minimum by**” — What to do: The discount put the ticket under its minimum prices. Reduce the discount, or ask for approval: [Below-minimum approvals](https://zeropos.shop/help/below-minimum-approvals).

## Good to know

- Discounts come off before VAT, so the tax is worked out on the discounted amount.
- One ticket discount at a time: applying a new one replaces the old.

## Related guides

- [Make a sale](https://zeropos.shop/help/md/en/make-a-sale.md)
- [Below-minimum approvals](https://zeropos.shop/help/md/en/below-minimum-approvals.md)
- [Prepare a deal for one customer](https://zeropos.shop/help/md/en/prepare-a-deal.md)
- [How prices and tax work: VAT or sales tax](https://zeropos.shop/help/md/en/prices-and-vat.md)