---
id: "export-or-close-workspace"
lang: "en"
title: "Workspace & data: download your data or cancel"
summary: "Download a copy of everything in your workspace, or cancel it with 30 days to change your mind. Only the owner can do either."
area: "Settings & account"
kind: "task"
url: "https://zeropos.shop/help/export-or-close-workspace"
alternate: "https://zeropos.shop/help/export-or-close-workspace?lang=es"
markdown: "https://zeropos.shop/help/md/en/export-or-close-workspace.md"
screens: ["/backoffice/settings/account"]
where_to_find: ["MANAGE › Settings › Workspace & data"]
related: ["support-access","billing","activity-history","switch-workspace"]
updated: "2026-09-30"
---

# Workspace & data: download your data or cancel

Download a copy of everything in your workspace, or cancel it with 30 days to change your mind. Only the owner can do either.

The screen shows your workspace's name, status and plan, the support access window ([Support access: what Zero POS support did](https://zeropos.shop/help/support-access)), and two actions only the owner can use: a full download and cancelling.

Where to find it: MANAGE › Settings › Workspace & data.

## Before you start

- Owners and administrators can open the screen; only the owner can use its buttons.
- Cancelling stops the whole team from using the workspace, so tell them first.

## Steps

### Download your data

1. Open [MANAGE › Settings › Workspace & data](https://app.zeropos.shop/backoffice/settings/account).
2. Under **Download my data**, tap **Download data (.zip)**. It reads **Preparing zip…** while it works.
3. Keep the file somewhere safe: it holds every invoice, customer, product and setting of this workspace, and its activity history.

### Cancel the workspace

4. Download your data first.
5. Under **Cancel workspace**, type the workspace name exactly as it is shown.
6. Tap **Schedule cancellation**. The page then shows **Deletion scheduled** and the date, 30 days from now.
7. Changed your mind? Before that date, open this screen and tap **Restore workspace**.

> Heads-up: After the 30 days, a cancelled workspace and everything in it can be deleted for good at any time and can't be recovered. Download your data before you cancel.

## What happens next

- The download is a .zip of JSON files for this workspace only: no other shop's data is ever in it.
- During the 30 days, only the owner can open this screen, to download the data or restore the workspace. Everyone else sees that the account is closed. Nothing is lost.
- After the 30 days, the data can be deleted for good at any time.

## Common questions

### Our regions are separate workspaces. Does this cancel all of them?

No. It cancels only the workspace you are in. Each workspace has its own **Workspace & data** screen.

### Why can't I use the buttons?

Only the owner can download the data or cancel. Administrators see the screen read-only.

### What can I open the file with?

It is a .zip of JSON files. Any computer can unzip it, and a developer or another system can read it.

## If you see this

- “**Export failed**” — What to do: Check the connection and try again. A large workspace can take a minute to prepare.
- “**Only the workspace owner can cancel the account.**” — What to do: Ask the owner to do it. The same goes for the download.
- “**You're viewing this page in support mode. Destructive actions are disabled while impersonating.**” — What to do: Zero POS support is signed in. Downloading and cancelling are for the owner, from their own sign-in.

## Good to know

- Download a copy now and then, even if you never cancel: it is your own record of the business.

## Related guides

- [Support access: what Zero POS support did](https://zeropos.shop/help/md/en/support-access.md)
- [Billing: your plan and workspace status](https://zeropos.shop/help/md/en/billing.md)
- [Activity history: who changed what](https://zeropos.shop/help/md/en/activity-history.md)
- [Work in more than one workspace](https://zeropos.shop/help/md/en/switch-workspace.md)