---
id: "notifications-and-alerts"
lang: "en"
title: "Notifications: sale alerts and other events"
summary: "Choose who is alerted, in the app and by phone push, when a sale falls in an amount band, staff check in or out, stock runs low and more."
area: "Settings & account"
kind: "task"
url: "https://zeropos.shop/help/notifications-and-alerts"
alternate: "https://zeropos.shop/help/notifications-and-alerts?lang=es"
markdown: "https://zeropos.shop/help/md/en/notifications-and-alerts.md"
screens: ["/backoffice/settings/notifications"]
where_to_find: ["MANAGE › Settings › Notifications"]
related: ["install-the-app","low-stock-threshold","check-in","online-booking","your-profile"]
updated: "2026-10-13"
---

# Notifications: sale alerts and other events

Choose who is alerted, in the app and by phone push, when a sale falls in an amount band, staff check in or out, stock runs low and more.

Alerts arrive in the app and, on devices where someone turned notifications on, as a phone push. They go to roles (owners, administrators, managers), never to one named person.

Where to find it: MANAGE › Settings › Notifications.

## Before you start

- Changing it needs the permission to edit notification settings: owners, administrators and managers by default.
- For phone pushes, each person turns them on for their own device in **My profile**, under **Devices & push notifications**.

## Steps

### Alerts for sales

1. Open [MANAGE › Settings › Notifications](https://app.zeropos.shop/backoffice/settings/notifications) and tap **Add tier**.
2. Set **From amount** and **To amount**. Leave **To amount** blank for no upper limit.
3. Write the **Message**. {seller}, {amount} and {location} are filled in when the alert goes out.
4. Pick a **Sound** (the play button lets you hear it), tick the **Recipients**, and untick **Push** to keep this band in the app only.
5. Tap **Save**.

### Other events

6. Under **Other events**, find the event: **Staff check-in**, **Staff check-out**, **Break exceeded**, **Low stock**, **Day opened**, **Day closed** or **Online booking**.
7. Tick or untick **Enabled**, then choose which roles receive it.
8. Tap **Save**.

## What happens next

- Alerts follow the new rules from the next sale or event.
- When bands overlap, everyone ticked on any matching band is alerted once, with the message and sound of the band that starts highest.
- Managers are alerted about the regions they work in; owners and administrators about every shop.
- **Day opened** also tells them when a closed day is reopened, with who, why and the count set aside; **Day closed** says when a day is closed again ([Opening float: open the day and count the cash](https://zeropos.shop/help/open-the-day#reopen)).
- Each person reads an alert in their own **Screen language** from **My profile** ([Your profile](https://zeropos.shop/help/your-profile)), or in the shop's **Staff language** if they follow the shop's. Days and times are the shop's.
- A band's **Message** goes out as you wrote it, to everyone. A band without one says the sale in each reader's language.

## Common questions

### Can I alert one person rather than a role?

No. Alerts go to roles. To leave someone out, untick their role or give them another one.

### Can sellers receive alerts?

No. Only owners, administrators and managers can be chosen.

### Where do I set how long a break may run over?

In **Check-in and breaks** ([Check in and out](https://zeropos.shop/help/check-in)). This screen only switches the alert on or off.

### Can alerts come by email?

Two events can also send an email: **Low stock** (template **Low stock alert**) and **Day closed** (template **Daily report**). Each email goes to the roles ticked for that event, and only when its template is turned on in **Email templates**. The other events arrive in the app and by push only.

## If you see this

- “No push arrives on my phone” — What to do: Open **My profile**, tap **Enable on this device** under **Devices & push notifications**, then **Send test push**. On an iPhone, add Zero POS to the Home Screen first ([Install Zero POS on an iPad, phone or computer](https://zeropos.shop/help/install-the-app)).
- “**overlaps** next to a band” — What to do: Two bands share some amounts. That is allowed, but if you want one message per sale, set **From amount** and **To amount** so each sale falls in one band.

## Good to know

- A band from 0 with no upper limit alerts on every sale. Start with a higher **From amount** so the phone doesn't buzz all day.

## Related guides

- [Install Zero POS on an iPad, phone or computer](https://zeropos.shop/help/md/en/install-the-app.md)
- [Low-stock alerts: the default threshold](https://zeropos.shop/help/md/en/low-stock-threshold.md)
- [Check in and out](https://zeropos.shop/help/md/en/check-in.md)
- [Let customers book online](https://zeropos.shop/help/md/en/online-booking.md)
- [Your profile](https://zeropos.shop/help/md/en/your-profile.md)