--- id: "open-the-day" lang: "en" title: "Opening float: open the day and count the cash" summary: "Count the cash you start with and open the shop's day before the first sale. Until the day is open, sales and check-ins at that shop wait." area: "Your day" kind: "task" url: "https://zeropos.shop/help/open-the-day" alternate: "https://zeropos.shop/help/open-the-day?lang=es" markdown: "https://zeropos.shop/help/md/en/open-the-day.md" screens: ["/pos/sale","/backoffice/settings/shifts"] where_to_find: ["New Sale","MANAGE › Settings › Day open / close"] related: ["close-the-day","check-in","make-a-sale","locations","review-day-closes"] updated: "2026-10-13" --- # Opening float: open the day and count the cash Count the cash you start with and open the shop's day before the first sale. Until the day is open, sales and check-ins at that shop wait. When your shop asks for an explicit day open, the till asks the first person at each shop to open the day. The cash you start with, the opening float, is noted there. At the start of each working day, at each shop. At the end of the day: [Close the day](https://zeropos.shop/help/close-the-day). Where to find it: New Sale; MANAGE › Settings › Day open / close. ## Before you start - Your shop asks for it: **Require an explicit day-open at every location.** is on in [MANAGE › Settings › Day open / close](https://app.zeropos.shop/backoffice/settings/shifts), or the shop's own **Day open** is **Required at this location**. - Count the notes and coins in the drawer. ## Steps 1. Open [New Sale](https://app.zeropos.shop/pos/sale) and check the shop picked at the top of the till. 2. When the till asks you to open the day, type the cash in the drawer under **Opening float**. 3. Add anything worth noting under **Notes (optional)**. 4. Tap **Open day**. - The window closes and the till is ready to sell. ## What happens next - Sales and check-ins at this shop now go through until the day is closed ([Close the day](https://zeropos.shop/help/close-the-day)). - The float is not takings: the close expects only today's payments, so the float stays out of the count. - By default owners, administrators and managers get a **Day opened** notification with the float, unless it is switched off in [MANAGE › Settings › Notifications](https://app.zeropos.shop/backoffice/settings/notifications). ## Reopen a closed day Once the day is closed, New Sale no longer asks for a float: it says who closed the day and when, and offers **Reopen day**. Write why under **Why are you reopening the day?** and tap **Reopen day**. There is no float to count: the drawer was just counted. The count already made is kept and listed in **Day closes** ([Review the day closes: counted against expected](https://zeropos.shop/help/review-day-closes)); the morning's **Opening float** stays as it was. Close the day again as usual ([Close the day](https://zeropos.shop/help/close-the-day)): the count covers the whole day. Anyone who can close the day at that shop can reopen it. The close checked out anyone still clocked in, and reopening doesn't undo that: whoever keeps working clocks in again, so their hours count ([Check in and out](https://zeropos.shop/help/check-in)). Owners, administrators and managers are told, under **Day opened** in [MANAGE › Settings › Notifications](https://app.zeropos.shop/backoffice/settings/notifications): who reopened the day, when, why and the count set aside. ## Common questions ### Two of us opened the day at the same time. Is that a problem? No. The first one counts, with its float; the other till simply finds the day already open. ### I tapped Cancel on the window. What now? You can look around the till, but a sale or a check-in at that shop is refused until the day is open, and the till asks again. ### Who can open the day? Anyone who can sell at that shop. The day belongs to the shop, so once it is open everyone there can sell. ### Can we stop opening the day? Owners and administrators can switch off **Require an explicit day-open at every location.**, or set one shop's **Day open** to **Not required at this location** ([Add a shop or storage location](https://zeropos.shop/help/locations)). Then the till never asks there, and **Close day** still closes the day with a count, marked **Day not opened** ([Close the day](https://zeropos.shop/help/close-the-day)). ### Can one shop open the day while the others don't? Yes. A shop's own **Day open** ([Add a shop or storage location](https://zeropos.shop/help/locations)) wins over the company setting: **Required at this location** or **Not required at this location**. On **Use the company setting**, it follows [MANAGE › Settings › Day open / close](https://app.zeropos.shop/backoffice/settings/shifts). ## If you see this - “**You can't open the day at this shop. Ask a manager or the owner to check your role.**” — What to do: Check the shop picked at the top of the till. If it is the right one, ask the owner to give you access to it ([Add someone to the team](https://zeropos.shop/help/users-and-roles)). - “**The opening float can't be negative. Enter 0 or more.**” — What to do: Type the cash in the drawer as a plain amount, then tap **Open day** again. - “**Network hiccup — the day wasn't opened. Check the connection and try again.**” — What to do: Check the Wi-Fi or mobile data, then tap **Open day** again. - “**Could not open the day.**” — What to do: Something went wrong on our side. Wait a moment and tap **Open day** again. - “**The day hasn't been opened yet. Open the day to continue.**” — What to do: Open the day as above. The cart waits on the till. - “**The day is closed at this shop. Reopen it to continue.**” — What to do: The day was closed while the till was open. Reopen it ([Opening float: open the day and count the cash](https://zeropos.shop/help/open-the-day#reopen)); the cart waits on the till. - “**You can't reopen the day at this shop. Ask a manager or the owner to check your role.**” — What to do: Check the shop picked at the top of the till. Whoever may close the day there may reopen it; the owner decides who in [What each role can do](https://zeropos.shop/help/roles-and-permissions). - “**Write why you are reopening the day, in 200 characters or fewer.**” — What to do: Type a short reason under **Why are you reopening the day?**, then tap **Reopen day** again. - “**Today hasn't been opened at this location yet.**” — What to do: Open the day on New Sale first, then check in ([Check in and out](https://zeropos.shop/help/check-in)). ## Good to know - Count the float the same way every morning, so the evening count starts from a known amount. ## Related guides - [Close the day](https://zeropos.shop/help/md/en/close-the-day.md) - [Check in and out](https://zeropos.shop/help/md/en/check-in.md) - [Make a sale](https://zeropos.shop/help/md/en/make-a-sale.md) - [Add a shop or storage location](https://zeropos.shop/help/md/en/locations.md) - [Review the day closes: counted against expected](https://zeropos.shop/help/md/en/review-day-closes.md)