---
id: "regions-and-shops"
lang: "en"
title: "Regions and shops: who sees what"
summary: "A region groups shops and keeps their customers, payment methods and gift cards apart. Every shop belongs to one region, and staff only see the regions ticked for them."
area: "Settings & account"
kind: "task"
url: "https://zeropos.shop/help/regions-and-shops"
alternate: "https://zeropos.shop/help/regions-and-shops?lang=es"
markdown: "https://zeropos.shop/help/md/en/regions-and-shops.md"
screens: ["/backoffice/settings/regions"]
where_to_find: ["MANAGE › Settings › Regions"]
related: ["locations","switch-workspace","users-and-roles","payment-methods","gift-cards"]
updated: "2026-10-13"
---

# Regions and shops: who sees what

A region groups shops and keeps their customers, payment methods and gift cards apart. Every shop belongs to one region, and staff only see the regions ticked for them.

Most shops need one region. Add more when groups of shops run their own customers and money, for example two towns or two countries under one set of rules.

Where to find it: MANAGE › Settings › Regions.

## Steps

### Add a region

1. Open [MANAGE › Settings › Regions](https://app.zeropos.shop/backoffice/settings/regions).
2. Tap **New Region**.
3. Type the **Name** and leave **Status** on **Active**.
4. Tap **Create Region**.

### Put shops in it

5. Open [MANAGE › Locations](https://app.zeropos.shop/backoffice/locations).
6. Create a shop, or edit one, and pick this region under **Region**.
7. Save. Step by step: [Add a shop or storage location](https://zeropos.shop/help/locations).

### Give staff access

8. Open [MANAGE › Users](https://app.zeropos.shop/backoffice/users) and edit the person.
9. Open the **Where they work** tab.
10. Under **Regions**, tick every region they work in.
11. Under **Shops**, tick shops to narrow it down, or leave it empty for every shop in those regions, then save.

## What happens next

- Each person sees customers, invoices and takings only for the regions they work in. Owners see every region.
- Someone with no region ticked works in the regions of the shops ticked for them. With no shop ticked either, they see and record nothing until you tick one.
- The regions list counts the locations, users and customers in each region.

## What a region keeps apart

Customers: each customer belongs to one region. Payment methods: each region has its own list ([Add a payment method](https://zeropos.shop/help/payment-methods)).

Gift cards: a card can only be spent in the region that sold it ([Gift cards](https://zeropos.shop/help/gift-cards)). Cash and bank accounts usually belong to one region too ([Cash and bank accounts (Expert)](https://zeropos.shop/help/cash-and-bank-accounts)).

## A region or a separate workspace?

Regions in one workspace share the company details, currency, VAT and settings.

When a business has its own currency or tax rules, give it its own workspace instead: see [Work in more than one workspace](https://zeropos.shop/help/switch-workspace).

## Common questions

### Can I delete a region?

Only an empty one. Move its locations, users and customers to another region first.

### What does Inactive do?

It marks a region you no longer trade in while keeping its history. Set **Status** back to **Active** to use it again.

### Can a region close forgotten shifts at its own time?

Yes. Tap **Edit** on the region and, under **Shift cut-off**, choose **Set a time for this region**. Its shops follow it, except a shop with a time of its own ([Check-in rules: paid breaks, the cut-off and opening the day](https://zeropos.shop/help/check-in-rules)).

## If you see this

- “**A region with that name already exists.**” — What to do: Pick a different name, or edit the region that already has it.
- “**This region still has locations, users, or customers. Reassign them before deleting.**” — What to do: Move its shops, people and customers to another region, or set it to **Inactive** instead.
- “**No regions yet — add one under Settings → Regions.**” — What to do: This shows on a user's **Where they work** tab. Add a region first, then come back to the user.

## Good to know

- After adding a shop in a new region, open each person who works there and tick the region, or they won't see it.

## Related guides

- [Add a shop or storage location](https://zeropos.shop/help/md/en/locations.md)
- [Work in more than one workspace](https://zeropos.shop/help/md/en/switch-workspace.md)
- [Add someone to the team](https://zeropos.shop/help/md/en/users-and-roles.md)
- [Add a payment method](https://zeropos.shop/help/md/en/payment-methods.md)
- [Gift cards](https://zeropos.shop/help/md/en/gift-cards.md)