--- id: "review-day-closes" lang: "en" title: "Review the day closes: counted against expected" summary: "See every closed day in one list: what each shop counted against what the till expected, method by method, who closed it and where it didn't match." area: "Reports & dashboards" kind: "task" url: "https://zeropos.shop/help/review-day-closes" alternate: "https://zeropos.shop/help/review-day-closes?lang=es" markdown: "https://zeropos.shop/help/md/en/review-day-closes.md" screens: ["/reports/day-closes","/reports/data"] where_to_find: ["INSIGHTS › Reports"] related: ["close-the-day","reports-overview","open-the-day","notifications-and-alerts","find-an-invoice"] updated: "2026-10-13" --- # Review the day closes: counted against expected See every closed day in one list: what each shop counted against what the till expected, method by method, who closed it and where it didn't match. Each time someone taps **Close day**, Zero POS keeps what the till expected, what was counted and who closed it. The **Day closes** report lists them, newest first, one row per shop and day. To look back over closed days. To close today: [Close the day](https://zeropos.shop/help/close-the-day). Where to find it: INSIGHTS › Reports. ## Before you start - By default the owner, administrators and managers can open Reports, for the shops in their regions. - Closed days are listed, and a day reopened since its close, for its earlier count; a day never closed isn't. ## Steps ### Find a close 1. Open [INSIGHTS › Reports](https://app.zeropos.shop/reports/data) and tap **Day closes**, under **Money**. 2. Pick the dates at the top: the report opens on **This month**. 3. To see one shop, pick it under **Locations**. 4. Read the row: the **Date** and the time it closed, the **Location**, and who it was **Closed by**. ### Read the counts 5. Under **Counted vs expected**, each payment method shows what was counted, then what the till expected. 6. A red amount beside a method is how much it was over (+) or short (−). 7. **Difference** is the whole day: **Matched**, or the day's total over or short, in red. 8. Read any note left at the close: it shows under the counts, in quotes. 9. **Day not opened** under a date means that shop doesn't open its day: the evening was counted, the morning wasn't. 10. **Closed 2 times** under a date means the day was reopened or closed again; **Reopened, not closed again** means it is open again and waits for its close. 11. Under **Earlier counts**, each count set aside shows when and by whom it was made, what was counted and its difference, then who reopened it or closed it again, and why. ### Export the closes 12. Pick the dates and, under **Locations**, the shops you want. 13. Tap **Export CSV**: a spreadsheet with a line for each payment method of each close. 14. Each line holds what was **Counted**, what was **Expected** and the **Difference**, with who closed, their note and **Day opened**: No for a day nobody opened. A day's lines add up to its **Difference**. 15. **Earlier closes**, the last column, says how many counts the day's close replaced. The lines are always the last count, and a day reopened and not closed again has none. ## What happens next - Nothing changes: the report only reads the closes. - The money behind a close is in that day's **Payments** report ([What each report answers](https://zeropos.shop/help/reports-overview)). - Each close also sent a **Day closed** notification, by default to owners, administrators and managers ([Notifications: sale alerts and other events](https://zeropos.shop/help/notifications-and-alerts)). ## Reading a difference With counting on, a day only closes when the total counted matches the total expected, so most rows read **Matched**. A method can still be off while the day matches: a card payment rung up as cash shows cash short and card over by the same amount. With counting off, each method is recorded as expected and the day reads **Matched** ([Close the day](https://zeropos.shop/help/close-the-day#faq-no-count)). A day marked **Day not opened** is measured on the same figures as any other: the till never expects the float, only the day's takings. A count set aside is never part of the day's **Difference**: only the last close is. ## Common questions ### Can I see a past day's sales and refunds? Yes: tap **Close day** and choose that **Date** and the **Location**. It shows that day's report again, and its slip prints what was counted at the close, the figures in this list. ### A close is short. What do I do? Ask the person under **Closed by** and read their note. Then go through that day's invoices ([Find an invoice](https://zeropos.shop/help/find-an-invoice)). ### Why does a day show more than one count? It was closed, then reopened at the till or closed again after a late sale ([Close the day](https://zeropos.shop/help/close-the-day#closed-too-early)). Nothing was overwritten: the row is the last close, and **Earlier counts** lists the ones before it, with who set each aside and why. ## If you see this - “**No closed days in this range**” — What to do: Widen the dates or clear **Locations**. A day that was never closed isn't listed. - “**No tender counts recorded for this close**” — What to do: That close holds no amounts at all, usually a day with no takings. Nothing is missing. ## Good to know - Pick **Last month** and one shop under **Locations** to see how often its till didn't match. ## Related guides - [Close the day](https://zeropos.shop/help/md/en/close-the-day.md) - [What each report answers](https://zeropos.shop/help/md/en/reports-overview.md) - [Opening float: open the day and count the cash](https://zeropos.shop/help/md/en/open-the-day.md) - [Notifications: sale alerts and other events](https://zeropos.shop/help/md/en/notifications-and-alerts.md) - [Find an invoice](https://zeropos.shop/help/md/en/find-an-invoice.md)