---
id: "sign-in-and-passkeys"
lang: "en"
title: "Sign in without typing a password"
summary: "Save a passkey once and you sign in with Face ID, Touch ID or your screen lock instead of a password. Here is how, and what to do when a password is forgotten."
area: "Getting started"
kind: "task"
url: "https://zeropos.shop/help/sign-in-and-passkeys"
alternate: "https://zeropos.shop/help/sign-in-and-passkeys?lang=es"
markdown: "https://zeropos.shop/help/md/en/sign-in-and-passkeys.md"
screens: ["/accounts","/forgot-password","/profile"]
where_to_find: []
related: ["your-profile","switch-workspace","install-the-app","users-and-roles"]
updated: "2026-09-30"
---

# Sign in without typing a password

Save a passkey once and you sign in with Face ID, Touch ID or your screen lock instead of a password. Here is how, and what to do when a password is forgotten.

Day to day the app keeps you signed in on your own device. You only meet the sign-in page on a new device, after signing out, or after a password reset, and a passkey makes even that one tap.

## Before you start

- Use your own phone, tablet or computer, with Face ID, Touch ID, a fingerprint or a screen lock switched on.

## Steps

### Save a passkey after you sign in

1. Sign in once with your email (or username) and password.
2. When **Next time, just your face** appears, tap **Save on this device**.
3. Confirm with Face ID, Touch ID or your screen lock. You see **Saved — next time just your face.**
4. Next time, tap **Sign in with a passkey** on the sign-in page and confirm the same way.

### Add a passkey later, or on another device

5. Tap your initials in the top bar, then **My profile**.
6. Under **Passkeys**, tap **Add a passkey**.
7. Confirm on the device. The passkey joins the list with the day it was added.

### A forgotten password

8. On the sign-in page, tap **Forgot password?**.
9. Type your email and tap **Send reset link**.
10. Open the link in the email and choose a new password of at least 8 characters.
11. Sign in with it, then save a passkey again: a reset removes the old ones.

## What happens next

- The app keeps you signed in on this device. Nobody at the counter has to retype a password during the day.
- A password change or reset signs the account out on every other device and removes its passkeys, so a lost phone can't get back in.
- **Sign out of all devices** in your profile does the same, including this device.

## Common questions

### The reset email never arrives. What now?

Check the spam folder first. The owner can also press **Send password link** on your row in [Users](https://zeropos.shop/help/users-and-roles): if the email can't be sent, the link is copied instead so they can send it to you another way (WhatsApp works). It lasts 7 days.

### We share one iPad at the counter. Should we save passkeys on it?

Each person is offered a passkey once per device, and **Not now** is remembered for them. On a shared device, the owner decides whether passkeys belong there.

### Is a passkey safe?

It stays on your device (or in your iCloud or Google account), only works on this site and can't be typed into a fake page.

### Can the sign-in page be in Spanish?

Yes. It opens in Castilian when you arrive from the sign-in button on the Spanish website; otherwise it is in English, as in the installed app. Once you are in, your screens follow your own language.

## If you see this

- “**This browser doesn't support passkeys. Try Safari on iPhone/Mac, or Chrome.**” — What to do: Open Zero POS in Safari on an iPhone, iPad or Mac, or in Chrome, and add the passkey there.
- “**This device already has a passkey — next time just your face.**” — What to do: Nothing to do: use **Sign in with a passkey** next time.
- ““Invalid email or password.”” — What to do: Check the email and the password, then try again. Still stuck? Use **Forgot password?**.
- “**Enter your workspace code to sign in with a username.**” — What to do: A username needs the workspace code too. Type it, or sign in with your email instead.

## Good to know

- Changing your password in your profile also removes your passkeys: add one again straight after.

## Related guides

- [Your profile](https://zeropos.shop/help/md/en/your-profile.md)
- [Work in more than one workspace](https://zeropos.shop/help/md/en/switch-workspace.md)
- [Install Zero POS on an iPad, phone or computer](https://zeropos.shop/help/md/en/install-the-app.md)
- [Add someone to the team](https://zeropos.shop/help/md/en/users-and-roles.md)