--- id: "treatment-vouchers" lang: "en" title: "Treatment gift vouchers" summary: "A gift voucher entitles whoever holds it to one treatment. Vouchers are gifts the shop issues and hands over; they are never sold at the till." area: "Treatments & appointments" kind: "task" url: "https://zeropos.shop/help/treatment-vouchers" alternate: "https://zeropos.shop/help/treatment-vouchers?lang=es" markdown: "https://zeropos.shop/help/md/en/treatment-vouchers.md" screens: ["/backoffice/treatments/vouchers","/backoffice/settings/treatments"] where_to_find: ["BACKOFFICE › Treatments › Gift vouchers","BACKOFFICE › Treatments › Treatment menu"] related: ["treatments-at-the-till","manage-appointments","online-booking","gift-cards"] updated: "2026-10-16" --- # Treatment gift vouchers A gift voucher entitles whoever holds it to one treatment. Vouchers are gifts the shop issues and hands over; they are never sold at the till. Every voucher is recorded before it prints, so a slip can be checked at the counter, stopped if it is lost, and counted as what the shop owes. Everything happens on [BACKOFFICE › Treatments › Gift vouchers](https://app.zeropos.shop/backoffice/treatments/vouchers). Where to find it: BACKOFFICE › Treatments › Gift vouchers; BACKOFFICE › Treatments › Treatment menu. ## Before you start - Treatments switched on, with **Print a gift voucher for this treatment** on for the treatments you give: [Turn on treatments](https://zeropos.shop/help/enable-treatments). ## Steps ### Issue a voucher 1. Open [BACKOFFICE › Treatments › Gift vouchers](https://app.zeropos.shop/backoffice/treatments/vouchers) and tap **Issue a voucher**. 2. Choose the treatment under **Which treatment is it for?**. - Marked **Vouchers off**? Someone who can edit the treatment menu taps **Allow vouchers**. 3. Answer **What is it worth?**: **Free**, **Amount off**, **Percent off** or **Price to charge**. 4. Fill in **Who is it for?** and, if useful, a **Note** for your records. 5. Tap **Issue and print**. The voucher is recorded first, then the slip prints. ### When the customer brings it 6. Under **Someone at the counter**, type the code and tap **Check this code**. Checking never uses it up. 7. Read **To charge**: what the customer still pays for the treatment today. 8. After the treatment, tap **Mark as used**. 9. If there is an amount to charge, ring it up at the till: [Treatments at the till: today's bookings and treatment gifts](https://zeropos.shop/help/treatments-at-the-till). ### Cancel a lost voucher 10. Find the voucher in the list, or check its code. 11. Tap **Cancel voucher**, then confirm. 12. Tell the customer: a cancelled slip is turned away at the counter. ## What happens next - Issuing a voucher takes no money and moves no stock. It is added to **Outstanding**, valued at the treatment's price on the day it printed. - **Mark as used** takes it out of **Outstanding**. A used code can't be used again, even from two tills at once. - A code typed on the online booking page makes the voucher **Held for a booking**. It still needs **Mark as used** when the customer comes, and cancelling the appointment frees it. - The slip gives the last day the voucher can be used, on the shop's calendar, and it is good for the whole of that day, as a gift card is. From the next day it shows **Expired** on its own; nothing needs doing. ## How the rest is charged **To charge** follows today's price of the treatment. “Covered by voucher” means there is nothing to take. An amount with “(voucher applied)” is what the customer pays. A plain price means this voucher saves them nothing. The voucher itself never enters a sale. When there is an amount to take, sell the treatment at the till at that price and take the payment as usual. ## Common questions ### How long is a voucher good for? For its treatment's **Valid for** days, set on [BACKOFFICE › Treatments › Treatment menu](https://app.zeropos.shop/backoffice/settings/treatments), counted from the moment it is issued, and then the whole of the day they run out on. A 30-day voucher issued on 1 April is good all day on 1 May, the date its slip gives. ### Can I change what the slip says at the top and at the bottom? Yes: in [BACKOFFICE › Treatments › Treatment menu](https://app.zeropos.shop/backoffice/settings/treatments), under **Gift voucher wording**, change **Voucher title** and **Footer line**, then tap **Save wording**. Until you write your own, the slip prints our wording in the shop's **Customer language**, and changes language with it. ## If you see this - “**No voucher with that code.**” — What to do: Check the slip again. Upper or lower case and dashes don't matter, but a missing or extra character does. - “**That voucher has already been used.**” — What to do: It was marked used before; the list shows when. It can't be used twice. - “**That voucher has expired.**” — What to do: Its last day, under **Expires**, has passed, so it can't be used. Whether to honour it anyway is the shop's decision; a new voucher can be issued. - “**It cannot be cancelled while a booking is holding it. Cancel the appointment first — that frees the voucher.**” — What to do: Cancel the appointment in the calendar ([Look after appointments: find, mark done or no-show, cancel](https://zeropos.shop/help/manage-appointments)), then cancel the voucher. - “**That voucher changed while you were looking at it. Check the code again.**” — What to do: Someone else used or cancelled it a moment ago. Tap **Check this code** again to see where it stands. - ““Price not recorded”” — What to do: The treatment has no price on the menu, so the app can't work out what to charge. Set its **Price** on the treatment menu. ## Good to know - Codes skip the letters people misread off paper, and the counter box takes them in upper or lower case, with or without dashes. - A voucher for a treatment that can't be booked online has to be brought into the shop to be used. ## Related guides - [Treatments at the till: today's bookings and treatment gifts](https://zeropos.shop/help/md/en/treatments-at-the-till.md) - [Look after appointments: find, mark done or no-show, cancel](https://zeropos.shop/help/md/en/manage-appointments.md) - [Let customers book online](https://zeropos.shop/help/md/en/online-booking.md) - [Gift cards](https://zeropos.shop/help/md/en/gift-cards.md)