At the counter
Invoices & refunds
Finding, correcting and refunding past sales.
In the app:InvoicesRefund
7 guides
How to
7- Refund a saleGive money back against a past sale, whole or in part. The refund is saved as a credit note linked to the sale, and the stock can go back on the shelf.
- Find an invoiceSearch and filter the Invoices list to find any sale or refund, read its status, and open it to print, email, refund or fix it.
- Edit an invoiceCorrect a sale that was rung up wrong: shop, products, prices, sellers, payments or customer. Stock, money records and points are re-applied to match.
- Fix a sale: edit, cancel or refund?Choose the right fix for a finished sale: edit it if it was rung up wrong, cancel it if it should never have happened, refund it if goods or money go back.
- Save a view and share a linkName a set of filters on Invoices or a report and open it again with one tap, or copy the page's link to send a colleague the same view.
- Print a receipt again, or email itPrint another copy of a sale's receipt, or email it to the customer, right after the sale or later from its invoice.
- Invoice numberingChoose how invoice numbers look: a prefix, which can carry the date, then a running number. New sales use the new format; old invoices keep theirs.From Settings & account