Help centre
Changes to Zero POS, newest first, each with the guide that explains it.
New· Selling at the till
Tips now have their own page, Settings → Tips. Choose what the till offers (your percentages, a custom percentage, a custom amount) and who gets each tip: whoever made the sale, a split with the team on shift, or everyone on shift, equally or by hours. A summary reads it back in plain words.
New· Selling at the till
Turn on Ask for a tip in Settings → Tips and the till offers No tip, your three percentages (10, 15 and 20 to start), a custom percentage or a custom amount at payment. The tip is paid in cash or by card, prints on the receipt and is counted in the day's close, never as a sale.
New· Treatments & appointments
Switch reminders on in Treatments → Reminders: every booked appointment with an email or a phone gets one the day before, two hours before or both. Emails go out in your shop's name, texts from your own Twilio account, connected in Settings → Integrations. Each reminder has a link to stop them.
New· Money & accounting
With the United States as its country, a shop now calls its tax Sales tax on the till, receipts, emailed receipts, invoices and reports, and a new American workspace starts in dollars with prices before tax. Settings → Company info → Tax name takes a name of your own, such as GST or IVU.
Improved· Getting started
An icon installed from zeropos.shop stops working on Monday 16 November 2026: its banner now says so, and counts down the last week. From that day it shows Zero POS has moved, with a button that opens app.zeropos.shop and the steps to install the new icon. Bookmarks and links keep working.
Improved· Getting started
Zero POS now lives at app.zeropos.shop. In a browser, zeropos.shop/app and your bookmarks take you there already signed in, with your saved workspaces. An app installed from the old address keeps working and shows how to install the new one; on iPhone and iPad the new icon may ask you to sign in once.
Improved· Stock & products
The Low Stock tab and the colour of each stock figure now go by the low-stock alert's level: the shop's own minimum, else the product's threshold, else the default in Inventory defaults. Some products may now show as low. On the product form, the shop ticks are now Stock lines at these locations.
Improved· Selling at the till
Left blank, the quick-print discount voucher's headline now prints your company name in capitals and EXCLUSIVE VOUCHER, in the language your shop prints in (VALE EXCLUSIVO and the name in Spanish). A headline you typed in Settings → Quick prints, or at the till, prints as before.
Improved· Team & pay
Settings → Permissions lists only the switches that change something, and the user form drops Commission basis: commission is always counted without VAT. Its Status, like Deactivate, is for whoever may deactivate people. A rota week now says when a save took shifts off people who left the shop's team.
Improved· Reports & dashboards
Sales, the dashboards and the Accounting overview now count a layaway on the day its last payment is taken, so finishing one never changes a month you have closed; past months adjust once where one spanned two. Payments counts each deposit and instalment on the day it is paid, as the day close does.
Improved· Customers & loyalty
On a customer's Loyalty tab, the total their tier is worked out from is now called Loyalty spend, and Settings → Loyalty and store credit asks for a Min loyalty spend. It leaves out VAT, discounts and refunds, so it was never the Lifetime spend at the top of the file. No figure has changed.
Improved· Reports & dashboards
With your screens in Spanish, every Export CSV now separates its cells with semicolons and writes amounts with a decimal comma, so Excel in Spanish opens it straight into columns with a double-click. In English the files are exactly as before. A CSV saved by Excel in Spanish now imports too.
Improved· Settings & account
Settings → Invoice numbering no longer offers a reset cycle or extra series: numbering starts again whenever the prefix changes (each month with {MM} in it), and every sale is numbered in one format. A new workspace created in Spanish starts on FAC instead of INV.
Improved· Settings & account
If your shop saved Settings → Email templates before we last rewrote them, that copy of our wording now counts as ours: a Spanish shop's customers and staff get today's wording in Spanish, the receipt's discount line included. Words you changed yourself still go out as you wrote them.
Improved· Treatments & appointments
A gift voucher now lasts until midnight on its last day, on the shop's calendar, as a gift card does. The slip, Gift vouchers and the customer's page give that date (“Valid until 11 April 2027”), and the counter and the booking page take it all that day. Vouchers already given gain the rest of their last day too.
Improved· Your day
Closed too early, or a customer walks in? New Sale says who closed the day and offers Reopen day, with a reason. A shop that doesn't open its day can Close again. Every earlier count is kept, and Day closes lists each one with who set it aside and why.
Improved· Stock & products
Set to now replaces the figure the window shows. If stock moves while it is open (a sale, say), nothing is saved and you see the new figure. Stock-take Variance now adds up only what counts applied to stock; counts still waiting and lines left out have their own columns.
Improved· Money & accounting
The Accounting overview card, and the matching rows on Payments, are named for what they hold: bonuses marked as already paid, less deductions paid back. They never hold a cash advance, and they aren't counted in Net profit: pay counts as a cost once you log what you paid as an expense.
Improved· Team & pay
A target now covers its first and last days whole, on the shop's clock. Targets and My Target show the same progress: each person's sales as their commission counts them, refunds taken off and a layaway as each payment is taken.
Improved· Stock & products
Saving a price, a photo or a category never touches the stock. If you change a shop's stock and it moves while the form is open (the till sells one, say), nothing is saved and the form shows the figure now beside what you typed, so you can enter it again.
Improved· Reports & dashboards
New guides explain scanning products with a barcode scanner, product photos and the categories that become the till's tabs, why the day close and the reports can show different figures, and which report answers each question about pay, commission, targets and costs.
Improved· Selling at the till
A barcode scanner at the till, and on Mark tester or damaged, now finds a product by its SKU as well as by its barcode: a label you print with the SKU scans too, in capitals or small letters. The barcode is still looked for first.
New· Stock & products
A count saved with Submit count, or by someone who can't validate, now waits on Stock Taking under Counts waiting for validation, with who saved it and when. A manager taps Validate, checks the lines and applies it once. Sales made since the count still count.
Improved· Customers & loyalty
It was headed Lifetime spend, but it takes refunds off: it is each customer's Net, as on their file. Now it says so (Net spent in the export), and the rows no longer seem short of the Customers' spend tile, which counts sales only. No figure has changed.
Improved· Customers & loyalty
A name no longer needs its accents, at the till and in every list: “ibanez” finds Ibáñez when you look a customer up, and “creme” finds Crème among products. The same goes for invoices, layaways, suppliers, gift cards, your team and campaigns. Numbers, SKUs, emails and phones are found as before.
Improved· Your day
When a card refund is bigger than the day's card sales, the card's count box starts below 0, like the terminal's own total for the day, and the day closes balanced with it. A day of nothing but refunds is counted too.
New· Reports & dashboards
Layaways: still owed shows what customers owe on every open layaway right now, whatever period you pick, and how many are open. See who owes → opens Layaway balances on the same total.
Improved· Reports & dashboards
Searching a report no longer needs the accents: “jose” finds José and “nunez” finds Núñez. On the Sales Report grouped by customer, two customers with the same name read “Marta García” and “Marta García · 2”, as on the Customers Report.
New· Your day
A shift nobody checked out of closes itself at the cut-off. A region, or a single shop, can now have its own: Edit it and set a time under Shift cut-off, or leave it on the company cut-off from Settings → Check-in and breaks. The form shows the cut-off in use.
Improved· Customers & loyalty
Points have never expired, so Settings → Loyalty and store credit no longer shows a months box that changed nothing. Points stay on the customer's file until a manager redeems them.
Improved· Your day
A shop that doesn't open its day can now count the till and close the day like any other, instead of being told to open it first. The slip and the Day closes report mark it Day not opened, and the export says No under Day opened. A shop that opens its day still opens it first.
Improved· Settings & account
Alerts for check-ins, breaks, a day opened or closed, low stock, refunds, sales and approval requests now reach each person in the language of their own screens, or else the shop's. A day opened or closed is named in words, not 2026-10-08. A sale message you wrote goes out as you wrote it.
New· Team & pay
The morning a week's availability opens, everyone who hasn't answered is told, and anyone still silent is reminded before it closes, in their own language. Set the reminder in Settings → Rota (0 never reminds). Min women on a shift has left the Location form: the rota never used it.
Improved· Getting started
Typed your email wrong when signing up? Correct it on the page that asks you to confirm it, and the link goes to the right address. Switching to Expert accounting no longer stops at payment methods the till has used: Add them and switch adds them for you. Staff invitations now link your sign-in page.
Improved· Reports & dashboards
Day closes now has Export CSV: a line for each payment method of each close, with what was counted, what was expected and the difference. The expenses list exports its columns in your language, and Stock Ageing's Status filter finds the products you deactivated.
Improved· Selling at the till
After a day the shop was closed, the till opens straight onto its products and refreshes them as it opens, instead of waiting for the network.
Improved· Settings & account
A Spanish sign-up now meets Spanish from its first email. Staff emails (daily report, low stock, payroll, password, invitation) reach each person in their own language, and the printer's test page, the print queue, the end-of-day slip and the treatments tab follow too. Opening the day says why it didn't.
Improved· Getting started
New guides explain creating your workspace and moving from your old till, the Sales report, the stock reports and the day closes, exporting your figures for your accountant, rota settings and each person's working days, and the check-in rules for paid breaks, the cut-off and opening the day.
Improved· Treatments & appointments
The treatment calendar now takes as many bookings at the same time as the shop's treatment rooms, just like online booking, and each shop can set its own number in Locations. Choose or change who does an appointment from its row, online bookings included; nobody is booked for two at once.
Improved· Selling at the till
Print receipt after a sale or a refund now prints straight away, on your shop's printer or in the print dialog. An open layaway's page has its own receipt card to reprint it, with what is paid and still due, or email it. Store credit fills in no more than the customer's balance.
Improved· Settings & account
Receipt and refund emails keep Zero POS's wording in your Customer language, even after you save Email templates; words you write yourself go out as typed. Unticking Enabled on Sale receipt now stops the automatic receipt, and a deal page's WhatsApp, email and SMS buttons write in your customers' language.
Improved· Settings & account
The ready-made texts under Templates in Settings → Receipt now come in your shop’s Customer language, and one you saved unchanged prints in it. The strict return policy now offers an exchange or a refund the way the customer paid, and every policy says sales paid with a gift card or store credit are final.
Improved· Customers & loyalty
The Tier tile shows the tier’s Label, and the points history reads in your language. Redeem waits until the points reach the shop’s minimum and says why when it can’t go ahead, instead of doing nothing.
Improved· Getting started
The guided setup, the settings tour and the accounting-mode choice now speak your app language. A shop created from the Spanish website starts in Spanish, screens and receipts alike, and the first payment methods it creates are named Efectivo and Tarjeta.
Improved· Reports & dashboards
Every data report, the day closes, the dashboards and payroll now write their columns, rows and periods in each person’s language: “octubre de 2026” on a Spanish screen. The CSV you export has the headers you see, under a plain file name any spreadsheet opens. Customers are listed by name only.
Improved· Team & pay
Settings → Permissions now has switches for the rota, time off and gift cards. Under Team & HR, choose who builds and publishes the rota and who sees, records and cancels time off; under POS & sales, who may issue a gift card by hand or stop one. Every role keeps the access it has today.
Improved· Team & pay
Settings → Permissions now names every permission, group and role in the language you use the app in, and says what each role is for. Its search finds a word with or without accents.
Improved· Marketing
Until you write your own in Settings → Deal page & vouchers, the deal page, the printed deal voucher and new contact buttons use ready-made words in your shop’s customer language: in Spanish, “Tu vale exclusivo te espera” and “Pídela por WhatsApp”. Anything you wrote yourself stays exactly as you wrote it.
Improved· Settings & account
Receipts printed on an Epson printer or through a cloud bridge now follow your shop’s Customer language, as browser printing already did. The deal voucher follows it too, in the same words as the page the customer opens from its QR code.
Improved· Your day
Edit a shop in Locations and choose Day open: Use the company setting, Required at this location or Not required at this location. The till asks to open the day, with the opening float, only at the shops where it is required.
Improved· Getting started
New guides explain taking payment (split, gift card or store credit), printing or emailing a receipt again, loyalty points and tiers, gift cards still owed, treatment rooms and who does each treatment, and email templates. A troubleshooting page gathers common problems and their fixes.
New· Treatments & appointments
Once an appointment’s time has come, tap No-show in the treatment calendar or the Appointments list. It stays on the day in amber, its time shows as free, and it fills the No-shows tab. Customer arrives late after all? Undo no-show books it again, with their gift voucher held again too.
Improved· Stock & products
Receiving a supplier order now asks Received on: today unless you change it, even a day before the order’s Placed at, which then moves back to match. The order counts in the month its goods arrived on the Accounting overview, and the pencil beside Received on corrects it later.
Improved· Stock & products
Every supplier payment now shows Paid on, the day the money left: on a new order it starts at the order's date. Logged one on the wrong day? Open the order and tap the pencil beside the payment; it moves to the right month in Expenses and in the account.
New· Treatments & appointments
Open a shop in Locations and set its hours day by day, with a break if you take one. The treatments calendar, the online booking page and the rota use them straight away, so customers see times that are really free.
Improved· Settings & account
Every screen, receipt, report and email now shows the currency chosen in Localization settings, so a shop that sells in euros sees euros throughout.
Improved· Invoices & refunds
A refund gives back only money paid by card, cash or transfer. A sale paid even partly with store credit or a gift card can’t be refunded, exchanged, cancelled or edited, and the refund screen says so as soon as it opens. You can also find the sale to refund by the customer’s phone.
New· Settings & account
Eleven new guides close the last gaps. Nine cover Settings, from a map of every tile to invoice numbering, notifications, branding, quick print templates, the deal page, low-stock alerts, billing and your workspace's data. Two explain Activity history and Support access.
Improved· Getting started
Guides follow the sidebar, area by area, in English and Castilian. Four paths show where to start, a glossary explains the shop's words, and search understands the words staff use. The “?” at the top of each screen opens its guide.
Improved· Selling at the till
On a layaway the till no longer offers Gift card, for the deposit or for any instalment. A gift card already added to a sale is taken off when the sale becomes a layaway, so choose another way to pay.
New· Invoices & refunds
More filters on Invoices finds sales by how they were paid, a product or category on the ticket, a discount, gift cards, the day of the week or the time of day. Amount from and Amount to list invoices between two amounts, on Invoices and in the Sales and Payments reports.
New· Invoices & refunds
Invoices and every data report keep their filters in the page address, so a reload or a bookmark opens the same list. Views saves the filters under a name for you; Copy link gives a colleague the same filters, within what they're allowed to see.
New· Reports & dashboards
The Sales report can keep only the invoices with a product from the categories you choose. Customer type on the Sales and Payments reports splits New, Returning and Walk-in customers; the Customers report offers New and Returning.
Improved· Team & pay
The rota, your availability and time off now sit together in one Team folder in the sidebar. Offers, Deals and Worth a call sit in one Marketing folder. The top of the sidebar keeps what a shift needs: New Sale, Quick actions and Check-in.
Improved· Getting started
The pages for signing in, creating a workspace and resetting a password now come in Castilian as well as English. Links from the Spanish pages open them in Castilian; everyone else sees them exactly as before.
New· Team & pay
Staff say which days suit them; the app proposes a draft for every shop at once and says which rule gave each shift. Gaps are left showing, the draft saves itself, and publishing tells the people whose shifts changed. Shift patterns save a usual week to reuse.
New· Team & pay
Record holidays and sick days across the year and see each person's allowance, carried over, taken, booked and left. You choose the leave year, working or calendar days and what happens to unused days, and days the shop is shut don't use anyone's allowance.
New· Selling at the till
Sell a gift card like any other line: it prints with a code, and the balance can be spent over several visits. Checking a code never spends it. The owner sets how many months a card lasts. The Gift cards screen lists them, stops a lost one and changes an expiry.
New· Stock & products
Import products gives you a template with a column for each location's opening stock. Upload it and preview every row before anything is saved; a file with a problem is refused whole. An import can be undone while nothing it created has been sold, moved or ordered.
New· Marketing
Write an offer with your products, photos and prices, choose who receives it and send yourself a test first. Six ready templates come in English and Castilian. Offers go out from the shop's own email account, only to customers who said yes, and each one has its own page.
New· Marketing
Three lists built from your own sales: open layaways with money still owing, oldest first; regulars who have gone quiet by their own rhythm; and big spenders nobody has seen for ninety days. Each list says the rule it used. The screen only reads: it sends nothing.