Printed from https://zeropos.shop/help/online-booking
Let customers book online
Share one link and customers book their own appointments, straight into your treatment calendar. You choose the notice, the rooms and how far ahead they can see.
Owners can change what each role may do.
Everything is on BACKOFFICE › Treatments › Online booking, and each change saves as you make it. The page only offers times that are really free: it checks the shop's opening hours, its rooms and the diary first, exactly as the calendar does.
Before you start
- Treatments marked Can be booked as an appointment: Turn on treatments.
Steps
Set up your booking link
- Step 1
- Step 2
Switch on Accept online bookings.
- Step 3
Tick the shops under Which shops take bookings. With more than one, customers pick a shop first.
- Step 4
Set Shortest notice in hours and How far ahead in days.
- Step 5
Set Treatment rooms: how many treatments can run at the same time, at every shop without a number of its own.
- Step 6
Optional: choose Times offered every, switch off Show prices, or write a Welcome message.
- Step 7
Tap Copy next to Link to share, and post the link on Instagram, a QR code or a WhatsApp reply.
What your customer does
- Step 8
They open the link, answer Which shop? if asked, then Choose a treatment.
- Step 9
They Pick a day and Pick a time from the free ones.
- Step 10
They fill in Your details, with a Voucher code (optional) if they have one.
- Step 11
They tap Confirm booking.
What happens next
- The booking lands in the calendar marked Online, and the shop gets an alert, in each person's own language. Choose who receives it under Online booking in MANAGE › Settings › Notifications.
- It arrives with nobody assigned: pick who does it under Assigned staff on the appointment (Look after appointments: find, mark done or no-show, cancel).
- A customer who left an email gets the details, with a link to cancel. To change the time they cancel and book again, and staff can cancel it in the calendar too: Look after appointments: find, mark done or no-show, cancel.
- With appointment reminders on, they are reminded before the appointment too, by email or by text, in the language they booked in: Send appointment reminders by email or text.
- A voucher code used at booking is held for that appointment, and freed if the appointment is cancelled: Treatment gift vouchers.
- Nothing is paid online. The customer pays at the till when they come: Treatments at the till: today's bookings and treatment gifts.
Questions
Why does my booking page offer no times?
Can each shop have its own number of rooms?
Which treatments does the page show?
What does “Replace link” do?
A customer says no confirmation email arrived. Why?
A customer books from abroad. Which time do they get?
If you see this…
On screen
Too many attempts. Please try again shortly.
What to do
Customers see this after ten tries in an hour from one connection, or once the page has taken 200 bookings in a day, whoever made them: far more than a shop's customers book, so someone is booking again and again. What they booked is in the calendar; cancel what isn't real (Look after appointments: find, mark done or no-show, cancel). The page takes bookings again within the hour, or from midnight UTC.
On screen
has no opening hours set, so the booking page has no times to offer. Set them under Locations, then customers will see real slots.
What to do
Open that shop in MANAGE › Locations, fill in Opening hours and save: the booking page offers real times straight away. Until then, take its bookings by phone in the calendar (Book an appointment).
On screen
Nothing free on this day. Try another one.
What to do
Every room is busy, the day is inside the Shortest notice, or the shop has no opening hours that weekday.
Good to know
- Open shows the booking page exactly as a customer sees it.