Printed from https://zeropos.shop/help/reprint-or-email-receipt
Print a receipt again, or email it
Print another copy of a sale's receipt, or email it to the customer, right after the sale or later from its invoice.
Owners can change what each role may do.
Every sale keeps its receipt. Right after the sale it is in the Sale created window; later it is on the sale's invoice page, which anyone who can see the sale can open.
When to use it
To give the customer another copy. To correct the sale itself: Fix a sale: edit, cancel or refund?. To change how every receipt looks: Design the receipt.
Before you start
- To print, this shop's printer is set up (Receipt printer setup: Epson, browser or cloud).
- To email, the owner has connected an email provider (Connect your email and set up marketing emails).
Steps
Right after the sale
- Step 1
In Sale created, check the address under Email receipt: it starts with the email on the customer's file.
- Step 2
Type another address if the customer wants it elsewhere, then tap Email.
- Step 3
Tap Print receipt: the sale's invoice page opens in a new tab and prints the receipt at once, in the print dialog or straight on the shop's Epson printer.
- With a cloud-bridge printer, the window shows Print at … instead: it sends the receipt straight to the shop's printer.
- Step 4
Tap Start new sale when you are done.
Later, from the invoice
- Step 5
Find the sale in BACKOFFICE › Invoices and open it (Find an invoice).
- Step 6
Tap the print button under Receipt preview: Print receipt (80mm), Print to thermal printer with an Epson, or Print at … with a cloud bridge.
- Print receipt (80mm) opens the print dialog: choose the 80 mm roll and no margins.
- Step 7
Under Email receipt to, check the address or type another, and tap Send receipt.
- Typing another address doesn't change the customer's file. Reset puts the file's email back.
- Step 8
For a full-page copy, tap Page (A4) and print from the dialog.
What happens next
- The email uses the Sale receipt template and leaves from the shop's own address, even while that template's Enabled is off. A message confirms where it went (Email templates: the wording of every email).
- Printed and emailed receipts are in the shop's Customer language (Languages).
- Nothing else changes: printing or emailing again doesn't touch stock, money or the day close.
Questions
Can I reprint a refund?
Can I reprint a layaway receipt?
Can I print a gift card slip again?
The customer has no email on file. Can I still email the receipt?
Whose receipts can I email?
Can every receipt be emailed automatically?
If you see this…
On screen
Enter an email address to send the receipt to.
What to do
The address box is empty. Type the customer's address.
On screen
That doesn't look like a valid email address.
What to do
Check for a missing @, a space or a typing slip, then try again.
On screen
This customer has no email on file. Open the invoice to type an address.
What to do
The Invoices list sends only to the email on file. Open the invoice and type the address under Email receipt to.
On screen
You don't have permission to email receipts. Ask the owner.
What to do
You can email the receipts of your own sales and of layaways. Someone else's sale needs Email invoices (What each role can do).
On screen
The email provider refused the message, so the receipt wasn't sent. The owner can check the email settings.
What to do
Nothing reached the customer. The owner checks the provider's settings: Connect your email and set up marketing emails.
On screen
Your shop has reached today's limit for emails sent through Zero POS, so the receipt wasn't sent. Try again tomorrow, or connect the shop's own email provider in Settings → Integrations.
What to do
A shop with no email provider of its own sends through Zero POS's shared address, which allows each shop a set number of emails a day. Nothing reached the customer. Send it again tomorrow (the count starts again at midnight UTC), or the owner connects the shop's own provider and the limit no longer applies: Connect your email and set up marketing emails.
On screen
The receipt couldn't be sent. Try again in a moment.
What to do
Wait a moment and send it again. Each person can email 20 receipts in ten minutes and 200 a day, so after a long run of them it takes a few minutes.
On screen
Email queued to … (dev mode — no real email was sent).
What to do
No email provider is connected yet, so nothing left. The owner connects one: Connect your email and set up marketing emails.
On screen
Printing is disabled for this location.
What to do
This shop has no printer mode. The owner chooses one: Receipt printer setup: Epson, browser or cloud.
On screen
No Epson device URL configured for this location. Open Settings → Printer to set it.
What to do
The shop prints to an Epson that has no address yet: Receipt printer setup: Epson, browser or cloud.
Good to know
- The receipt preview on the invoice page is drawn at true scale: what you see is what prints.