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Money & accounting

Cash and bank accounts (Expert)

Keep one account for each till, bank and card, with a live balance, and move money between them. Available in Expert accounting.

How-toBy default: Owner · AdministratorWhere: INSIGHTS › Accounting › Cash & bank accountsChecked 7 Oct 2026Step 7 of 12 · The business side

Owners can change what each role may do.

Each account (a ledger) has a Live balance that moves with every sale, refund, expense and supplier payment posted to it. Total holdings adds them all up.

On this page

Before you start

  • Your shop runs Expert accounting (Simple or Expert accounting).
  • Have each account's balance on the day you start, from your statement or a cash count.
  • Moving money needs the transfer permission: owners, administrators and managers by default. Adding accounts and adjusting balances are for owners and administrators.

Accounting mode on a phone: the current mode and what Expert needs

Expert adds accounts and routes each payment method to one; nothing is deleted when you switch.

Steps

Add an account

  1. Step 1
  2. Step 2

    Type a Name, such as HSBC current, and a short Code.

  3. Step 3

    Pick the Type (Bank account, Wise, Cash till, Company card or Other) and check the Currency.

  4. Step 4

    Pick its Region, or Company-wide if every shop shares it.

  5. Step 5

    Type the Opening balance: what is in it today.

  6. Step 6

    Tap Save, then point each payment method at its account (Add a payment method).

Move money between accounts

  1. Step 7

    Tap Transfer, or New transfer on INSIGHTS › Accounting › Transfers.

  2. Step 8

    Pick From and To, then type the Amount and the Date.

  3. Step 9

    Add a Note (optional), such as Cash deposit, and tap Transfer.

  4. Step 10

    Check the result: the transfer is listed on INSIGHTS › Accounting › Transfers, and Live balance changes on both accounts.

Correct a balance

  1. Step 11

    Tap Adjust on the account's row.

  2. Step 12

    Type the Amount: positive adds money, negative removes it.

  3. Step 13

    Type the Reason, such as Bank interest, and tap Post adjustment.

What happens next

  • Live balance starts from the opening balance and moves with every sale, refund, expense, supplier payment, card fee, transfer and adjustment on that account.
  • A transfer changes both accounts at once and never counts as income or an expense.
  • Every adjustment is kept in the activity history with its reason. Total holdings and the Accounting overview update straight away (Read the Accounting overview).

Change or delete a transfer

On INSIGHTS › Accounting › Transfers, tap Edit transfer on its row. Both accounts change together.

Delete transfer puts both accounts back as they were. It can't be undone.

The same screen lists adjustments and opening balances too; filter by Type, Account or dates. It opens on the last 90 days: change From and To at the top to look further back.

What never goes to an account

Store credit and gift-card payments bring no new money in, so they are never posted to an account.

Payroll runs don't post either: log the wages you paid as an expense (Record an expense (including wages you paid)).

An account you no longer use

Tap Archive: the account and its history stay, out of the way. Restore brings it back.

Questions

Is this the same as moving stock between shops?
No. This moves money between accounts. Moving products between locations is Move stock between shops.
A balance doesn't match my statement.
Check that every payment method points at an account and has its card fees set (Add a payment method). Then use Adjust, with the reason, for any difference left.
I switched to Expert after months of trading. Can past sales count?
Yes. Backfill balances replays past sales and expenses into the balances. It is safe to run more than once. By default only the owner and administrators can.
Can I change an opening balance later?
No, it is set when the account is created. Correct it with Adjust.

If you see this…

  • On screen

    Pick two different accounts.

    What to do

    Choose a different account under To.

  • On screen

    You need at least two accounts to make a transfer.

    What to do

    Add a second account with New account.

  • On screen

    This transfer is too old to edit here. Correct it with an adjustment on each account.

    What to do

    Some older transfers can't be changed here. Use Adjust on both accounts, one positive and one negative, with the same reason.

Good to know

  • Taking cash from the till to the bank is a transfer, not an expense: it moves money without spending it.

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