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Team & pay

Set someone's pay: hourly rate and commission

Give each person an hourly rate and, if they earn commission, daily tiers. Each month they get the higher of the two; the app works it out but never pays anyone.

How-toBy default: Owner · Administrator · Manager · Human ResourcesWhere: MANAGE › UsersChecked 16 Oct 2026

Owners can change what each role may do.

Pay lives on the What they earn tab of each person's record. Commission is worked out day by day, and the month is settled against their hourly pay.

On this page

Before you start

  • By default the owner, administrators, managers and Human Resources set pay. Nobody but the owner can change their own.
  • Hours come from check-ins, so staff need to clock in and out: Check in and out.

The What they earn tab of a seller's Edit window, on a phone

The hourly rate and the commission tiers; the app works out the higher of the two.

Steps

  1. Step 1

    Open MANAGE › Users and tap Edit on the person's row.

  2. Step 2

    Open the What they earn tab.

  3. Step 3

    Type their Hourly rate.

  4. Step 4

    Tap Add tier and fill in From and To: the range of the day's sales this tier covers.

    • Leave To at 0 on the top tier so it has no cap.
  5. Step 5

    Pick the Type, % of day's total or Fixed bonus, and type the Value.

  6. Step 6

    Type a day's total under Preview to see what that day would earn.

  7. Step 7

    Tap Save changes.

What happens next

How pay is worked out

Each day stands alone. The person's sales that day, less refunds, pick one tier, and that tier applies to the whole day, not just the part above it.

Example: tiers from 0 to 400 at 25% and from 400 with no cap at 27%. A day ending at 800 earns 27% of 800. The next day starts again from zero.

At month end the daily commission is added up and compared with the hourly rate × hours worked. They are paid whichever is higher, never both; with no tiers, they are paid by the hour.

Bonuses and deductions are added on top of that: Team salary and payroll runs.

What earns commission

Commission is counted on sales without VAT. When two sellers share a sale with Add seller, each earns on their own share.

Selling a gift card earns commission on the day it is sold. What a gift card later pays for earns nothing, so the same money is never paid twice.

A layaway earns on each payment, on the day it is taken. A refund takes the commission back on the day of the refund.

Questions

Is commission worked out with or without VAT?
Always on the total without VAT, so there is nothing to choose. In a shop that charges no VAT the two are the same.
Can I give a one-off bonus?
Yes, from the salary pages with Add adjustment: Team salary and payroll runs.
Does reaching a target pay extra?
No. Targets only show progress; pay comes from the rate and tiers here (Set monthly targets).

If you see this…

  • On screen

    “cannot_edit_own_pay”

    What to do

    Only the owner can change their own pay. Ask someone else who manages staff, such as the owner, to change yours.

Good to know

  • Tiers are daily, so a big day can't make up for a slow one: set the brackets around a normal day's sales.

Running a team? See what Zero POS does for the rota and pay

Guides written from the app's own screens and checked against them, in English and Castilian Spanish.

Open in Zero POS