Printed from https://zeropos.shop/help/set-up-email-sending
Connect your email and set up marketing emails
Connect your own email account so receipts and offers leave from your address, then fill in the sender details every offer must carry.
Owners can change what each role may do.
Offers stay switched off until two things are done: your own email provider is connected, and the sender details are filled in. Both take a few minutes.
Before you start
- An account with Resend, or the SMTP details from your email host.
- An address your provider lets you send from, for example hello@yourshop.com.
Steps
Connect your email
- Step 1
- Step 2
Under Email, pick a Provider: Resend or SMTP (nodemailer).
- Step 3
Fill in the From address and the From name customers will see.
- Step 4
For Resend, paste the Resend API key. For SMTP, fill in Host, Port, Username and Password.
- Step 5
Tap Save.
- Step 6
Type your own address in Send test email to and tap Send test.
Set up marketing emails
- Step 7
Open MANAGE › Settings › Marketing emails and check that Sending through names your provider.
- Step 8
Decide on Email existing customers who have not opted out: Record whether a customer wants offers.
- Step 9
Fill in the Sender name, or leave it empty to use the company name.
- Step 10
Type the shop's Postal address. Offers can't be sent without it.
- Step 11
Add a Footer note if you like, and choose the Sending pace.
- Step 12
Tap Save.
What happens next
- Receipts and the other emails in MANAGE › Settings › Email templates now leave from your address.
- Offers can be sent: Send an offer to your customers. Each one carries your sender name, your postal address and an Unsubscribe link, and mail apps also offer a one-click unsubscribe.
- Someone who unsubscribes is never sent offers again, whichever customer file has their address.
- When the Public email in company info differs from your From address, customers' replies go to the public email: Company info: name, time zone and tax. Offers sent from a separate sender work the same way: replies reach the Public email when it differs from the offers address.
Questions
Can offers leave from a different address than receipts?
How long does a campaign take to go out?
Where do I set how offers look?
If you see this…
On screen
Sent (mock mode — configure a provider for real delivery).
What to do
Provider is still None (log only), so nothing really left. Pick Resend or SMTP, fill it in and save.
On screen
No sender configured — campaigns cannot send
What to do
Connect a provider in MANAGE › Settings › Integrations first.
On screen
No email provider connected — set one up in Integrations
What to do
Shown on the email templates screen until a provider is connected. Follow the first part of this guide.
On screen
Add your shop's name and postal address in Settings → Marketing emails. Every offer email has to say who sent it and from where.
What to do
Fill in the Postal address on MANAGE › Settings › Marketing emails and save.
On screen
Enter a recipient email first.
What to do
Type the address the test should go to in Send test email to.
On screen
Your shop has reached today's limit for emails sent through Zero POS, so the test wasn't sent. Try again tomorrow, or connect your own email provider in Settings → Integrations.
What to do
Until you connect a provider of your own, receipts, booking confirmations, staff emails and tests go out through Zero POS's shared address, up to a set number a day for each shop (the count starts again at midnight UTC). Connect your own provider, the first part of this guide, and that limit no longer applies.
Good to know
- The Resend API key is never shown again once saved. To change it, paste a new one.