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Printed from https://zeropos.shop/help/receipts-and-printing

Settings & account

Design the receipt

Choose what the printed and emailed receipt says: the header, a tagline, contact details, a thank-you line, your return policy, a footer and an optional QR code.

How-toBy default: Owner · Administrator · ManagerWhere: MANAGE › Settings › ReceiptChecked 8 Oct 2026Step 16 of 19 · Setting up your shop

Owners can change what each role may do.

A receipt comes from a sale: after the sale, Print receipt or Email receipt. This screen decides the words around the lines and totals, which always come from the sale itself.

When to use it

For the wording. To connect a printer, see Receipt printer setup: Epson, browser or cloud; for small slips such as vouchers and business cards, see Quick prints.

On this page

Settings → Receipt with the header, contact block and a live preview of the receipt

Click any part of the preview to edit it.

Steps

  1. Step 1

    Open MANAGE › Settings › Receipt.

  2. Step 2

    In the Live preview, tap the part to change: header, tagline, contact block, thank-you line, return policy or footer.

  3. Step 3

    Type the text. Leave Header line empty to show your company name instead.

  4. Step 4

    For the Return / refund policy, start from one of the Templates and adjust it.

    • The templates come in your customers' language, the shop's Customer language, whatever language your screens are in.
    • Every return policy among them keeps to the shop's rule: a sale paid with a gift card or store credit is final.
  5. Step 5

    To print a QR code, switch on Print QR code on customer slips and paste the Destination URL.

  6. Step 6

    Tap Save.

What happens next

  • Every receipt printed or emailed from now on uses the new wording; receipts already printed don't change.
  • The QR code also prints on refund slips and quick prints, but not on the end-of-day report.
  • Receipts are written in the shop's Customer language: see Languages.

Questions

How do I print a receipt for an old sale?
Open the sale in Invoices and tap Print receipt. See Find an invoice.
What language are the templates in?
Your customers' language (Languages). A template saved as it is follows that language on every receipt, printed or emailed, also after you switch language; once you edit its words, the text is yours and prints as you wrote it.
Why is there no store-credit-only policy?
Nothing is ever refunded as store credit: money goes back by card, cash or transfer, and a sale paid with a gift card or store credit is final. If you saved the old store-credit template, pick one of the Templates again or rewrite it.

If you see this…

  • On screen

    Enter a valid http(s) URL for the customer QR code.

    What to do

    Paste the whole web address, beginning with https, for example your website or your booking page.

Good to know

  • Keep the return policy short: it prints on every receipt, and on 80 mm paper a long text makes a long slip.

See everything Zero POS does

Related guides

Guides that mention this

Guides written from the app's own screens and checked against them, in English and Castilian Spanish.

Open in Zero POS