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- Your dayClose the dayCount each payment method against what the till expects, then close the shop's day and print its slip. The boxes start at the expected amounts, so type what you really count.
- Reports & dashboardsReview the day closes: counted against expectedSee every closed day in one list: what each shop counted against what the till expected, method by method, who closed it and where it didn't match.
- Reports & dashboardsTill vs takings: why the day close and the reports differWhat the till expects at the close and what the reports count are the same money, sorted differently. Here is where they part: layaways, late changes and gift cards.
- Your dayCheck-in rules: paid breaks, the cut-off and opening the daySet how long a break stays paid, when a forgotten shift closes itself, who is alerted, and whether staff must open the day before they clock in.
- Your dayOpening float: open the day and count the cashCount the cash you start with and open the shop's day before the first sale. Until the day is open, sales and check-ins at that shop wait.
- Settings & accountWorkspace & data: download your data or cancelDownload a copy of everything in your workspace, or cancel it with 30 days to change your mind. Only the owner can do either.
- Getting startedStart here: how Zero POS is laid outA map of the sidebar, the top bar and your avatar menu, so you always know where a screen lives and why some rows are not there for you.
- Team & paySet monthly targetsGive each seller and manager a sales target for the month, with an optional stretch target. They follow their progress on My results; a target pays nothing by itself.
- Reports & dashboardsThe dashboards, day to daySix dashboards in their own Dashboards folder answer the running questions: how am I doing, how is the company doing, which shop, which product, which seller.
- Getting startedSet up a new shop: guided setup and the settings tourSix short steps take a new shop from nothing to a first sale; then an optional tour walks you past every area of Settings. Stop any time and pick up later.
- Getting startedInstall Zero POS on an iPad, phone or computerAdd Zero POS from app.zeropos.shop to your Home Screen or desktop so it opens full screen like an app, then turn on notifications for that device.
- Getting startedTroubleshooting: common problems and their fixesThe problems staff meet most, from a silent printer to a sale that can't be refunded, each with its fix and the guide that explains it.
- Getting startedCreate your workspace: sign up for Zero POSSign up with your business name, your email and a password. Confirm your email, and the guided setup takes you from an empty shop to your first sale.
- Getting startedMove from your old till to Zero POSThe move in order: create your workspace, set it up, bring your products in, add past sales if you want them, then switch over with your card machine and your team.
- Selling at the tillMake a saleRing up products, credit the sellers and take payment on New Sale. The sale goes straight into Invoices, with its receipt ready to print or email.
- Selling at the tillGift cardsSell a gift card at the till and hand over a printed slip with its code. The customer spends it later, all at once or bit by bit, until it runs out or expires.
- Selling at the tillLayaway: hold items while a customer pays over timeHold goods for a customer who pays over time: a deposit today, more payments later, each item handed over once enough is paid. The last payment makes it a normal sale.
- Selling at the tillSale options: customers, minimum prices and receiptsDecide whether a sale needs a customer and which details, what happens under the minimum price, and what the till shows.
- Selling at the tillTips: what customers can choose and who gets themSwitch tips on, choose what the till offers and decide who each tip goes to: whoever made the sale, a split with the team on shift, or everyone on shift.
- Selling at the tillTake payment at the tillTake the money for a sale one way or several: card, cash, bank transfer, a gift card or the customer's store credit. The receipt lists each one.
- Your dayCheck in and outClock in when you arrive, record your breaks and clock out when you leave. Your paid hours feed the salary figures.
- Invoices & refundsRefund a saleGive money back against a past sale, whole or in part. The refund is saved as a credit note linked to the sale, and the stock can go back on the shelf.
- Invoices & refundsFind an invoiceSearch and filter the Invoices list to find any sale or refund, read its status, and open it to print, email, refund or fix it.
- Invoices & refundsFix a sale: edit, cancel or refund?Choose the right fix for a finished sale: edit it if it was rung up wrong, cancel it if it should never have happened, refund it if goods or money go back.
- Invoices & refundsPrint a receipt again, or email itPrint another copy of a sale's receipt, or email it to the customer, right after the sale or later from its invoice.
- Customers & loyaltyLoyalty points: earning, tiers and balancesCustomers on file earn points on every sale, on its value after discounts and without VAT. Tiers raise the rate for your best customers.
- Treatments & appointmentsBook an appointmentBook a customer into the treatment calendar. Free gaps are drawn inside the day, so you can answer “what have you got on Thursday?” while they are on the phone.
- Treatments & appointmentsLet customers book onlineShare one link and customers book their own appointments, straight into your treatment calendar. You choose the notice, the rooms and how far ahead they can see.
- Treatments & appointmentsSend appointment reminders by email or textRemind customers of every booked appointment the day before, two hours before or both, by email or by text from your own Twilio account.
- Stock & productsProducts and stockAdd a product with its prices and opening stock at each shop, then keep prices and quantities right from the Products list.
- Stock & productsCorrect stock by hand (Stock adjust)Add, remove or set a product's quantity at one shop, with a reason. Every change is logged, so you can see later who changed what and why.
- Stock & productsBlind stock-take: count your shop's stockCount what is on the shelves without seeing the system's figures, then compare. Validating the count puts the differences into stock.
- Stock & productsMove stock between shopsSend units of one or more products from one shop or storeroom to another. Both counts change at once, and no money moves.
- MarketingWrite an offer emailBuild an offer email from blocks: a headline, up to six of your products with their photos and prices, an offer box and buttons. Start from a ready-made template or a blank one.
- Team & payThe rotaStaff say on their phones which days suit them. A manager builds the week from that and publishes it, and everyone is told their shifts.
- Team & payTime offRecord holidays and sick days for each person and let the app keep count of what is taken, booked and left. Sick days are counted apart, never off the holiday allowance.
- Team & payWhat each role can doEach person has one role, and the role decides what they can do. Only the owner changes what a role can do, and nobody can widen their own access.
- Team & payTeam salary and payroll runsSee the team's pay side by side, then save the month as a payroll run for your accountant. A run only records the figures; you log what you paid as an expense.
- Team & payRota settings and each person's working daysChoose when the team says which days suit them and how far ahead, then set how many days a week each person works, with a floor or a ceiling if they need one.
- Reports & dashboardsWhat each report answersThe Reports hub gathers every data report in one grid, grouped into Money, Stock and People. Here is the question each one answers and what to read first.
- Reports & dashboardsRead the Insights reportInsights answers what the other reports don't: who comes back, what money leaves with strangers, when the week happens, and who and what carries the shop.
- Reports & dashboardsThe Sales report: sales, refunds, VAT and marginSee what your shops sold in any period, by day, seller, payment method or customer: sales, refunds, VAT, margin and average ticket, ready to compare or export.
- Reports & dashboardsExport your figures for your accountantSend your accountant a month's sales and VAT, payments by method, expenses and pay, each as a spreadsheet from the screen that holds it.
- Reports & dashboardsPay, commission, targets and costs: which report answers whatThe reports behind pay and costs: hours and commission per person, what each one earns, targets, what the shop spends and what is left. Here is the question each one answers.
- Money & accountingRead the Accounting overviewThe Accounting overview reads as a profit and loss: what came in, what it cost, what is left. Stock purchases, salaries, bonuses and deductions sit apart because they don't change profit.
- Settings & accountAdd a shop or storage locationA location is a shop or a store room that sales and stock belong to. Add one for each place you sell from or keep stock in.
- Settings & accountRegions and shops: who sees whatA region groups shops and keeps their customers, payment methods and gift cards apart. Every shop belongs to one region, and staff only see the regions ticked for them.
- Settings & accountSettings: a map of every tileSettings groups every shop-wide choice into tiles, from company details to printing and alerts. This map says what each tile is for and which guide explains it.
- Settings & accountNotifications: sale alerts and other eventsChoose who is alerted, in the app and by phone push, when a sale falls in an amount band, staff check in or out, stock runs low and more.
- Settings & accountSupport access: what Zero POS support didSupport access lists every change Zero POS support made while helping in your workspace. You decide when support may make changes, and for how long.
- Settings & accountEmail templates: the wording of every emailChange the wording of the emails Zero POS sends: receipts, refunds and appointment reminders for customers, and three notices for staff.
- GlossaryClose dayEnding the shop's day with Close day: count what each payment method took, check it against what the app expects, and print the end-of-day slip with sales, refunds and each seller's totals. Layaway instalments taken that day are included.
- GlossarySaleWhat you ring up on New Sale: products, treatments or gift cards, paid with one or more payment methods. Saving it creates an invoice, takes the items out of stock and adds the sale to the day's close. See Make a sale.
- GlossaryInstalmentEach payment after the deposit on a layaway, taken from the layaway with Collect instalment. It counts in that day's close, and the last one completes the sale.