Printed from https://zeropos.shop/help/export-or-close-workspace
Workspace & data: download your data or cancel
Download a copy of everything in your workspace, or cancel it with 30 days to change your mind. Only the owner can do either.
Owners can change what each role may do.
The screen shows your workspace's name, status and plan, the support access window (Support access: what Zero POS support did), and two actions only the owner can use: a full download and cancelling.
Before you start
- Owners and administrators can open the screen; only the owner can use its buttons.
- Cancelling stops the whole team from using the workspace, so tell them first.
Steps
Download your data
- Step 1
- Step 2
Under Download my data, tap Download data (.zip). It reads Preparing zip… while it works.
- Step 3
Keep the file somewhere safe: it holds every invoice, customer, product and setting of this workspace, and its activity history.
Cancel the workspace
- Step 4
Download your data first.
- Step 5
Under Cancel workspace, type the workspace name exactly as it is shown.
- Step 6
Tap Schedule cancellation. The page then shows Deletion scheduled and the date, 30 days from now.
- Step 7
Changed your mind? Before that date, open this screen and tap Restore workspace.
What happens next
- The download is a .zip of JSON files for this workspace only: no other shop's data is ever in it.
- During the 30 days, only the owner can open this screen, to download the data or restore the workspace. Everyone else sees that the account is closed. Nothing is lost.
- After the 30 days, the data can be deleted for good at any time.
Questions
Our regions are separate workspaces. Does this cancel all of them?
What can I open the file with?
If you see this…
On screen
Export failed
What to do
Check the connection and try again. A large workspace can take a minute to prepare.
On screen
Only the workspace owner can cancel the account.
What to do
Ask the owner to do it. The same goes for the download.
On screen
You're viewing this page in support mode. Destructive actions are disabled while impersonating.
What to do
Zero POS support is signed in. Downloading and cancelling are for the owner, from their own sign-in.
Good to know
- Download a copy now and then, even if you never cancel: it is your own record of the business.