Printed from https://zeropos.shop/help/notifications-and-alerts
Notifications: sale alerts and other events
Choose who is alerted, in the app and by phone push, when a sale falls in an amount band, staff check in or out, stock runs low and more.
Owners can change what each role may do.
Alerts arrive in the app and, on devices where someone turned notifications on, as a phone push. They go to roles (owners, administrators, managers), never to one named person.
Before you start
- Changing it needs the permission to edit notification settings: owners, administrators and managers by default.
- For phone pushes, each person turns them on for their own device in My profile, under Devices & push notifications.
Steps
Alerts for sales
- Step 1
Open MANAGE › Settings › Notifications and tap Add tier.
- Step 2
Set From amount and To amount. Leave To amount blank for no upper limit.
- Step 3
Write the Message. {seller}, {amount} and {location} are filled in when the alert goes out.
- Step 4
Pick a Sound (the play button lets you hear it), tick the Recipients, and untick Push to keep this band in the app only.
- Step 5
Tap Save.
Other events
- Step 6
Under Other events, find the event: Staff check-in, Staff check-out, Break exceeded, Low stock, Day opened, Day closed or Online booking.
- Step 7
Tick or untick Enabled, then choose which roles receive it.
- Step 8
Tap Save.
What happens next
- Alerts follow the new rules from the next sale or event.
- When bands overlap, everyone ticked on any matching band is alerted once, with the message and sound of the band that starts highest.
- Managers are alerted about the regions they work in; owners and administrators about every shop.
- Day opened also tells them when a closed day is reopened, with who, why and the count set aside; Day closed says when a day is closed again (Opening float: open the day and count the cash).
- Each person reads an alert in their own Screen language from My profile (Your profile), or in the shop's Staff language if they follow the shop's. Days and times are the shop's.
- A band's Message goes out as you wrote it, to everyone. A band without one says the sale in each reader's language.
Questions
Can I alert one person rather than a role?
Can sellers receive alerts?
Where do I set how long a break may run over?
Can alerts come by email?
If you see this…
On screen
No push arrives on my phone
What to do
Open My profile, tap Enable on this device under Devices & push notifications, then Send test push. On an iPhone, add Zero POS to the Home Screen first (Install Zero POS on an iPad, phone or computer).
On screen
overlaps next to a band
What to do
Two bands share some amounts. That is allowed, but if you want one message per sale, set From amount and To amount so each sale falls in one band.
Good to know
- A band from 0 with no upper limit alerts on every sale. Start with a higher From amount so the phone doesn't buzz all day.