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Settings & account

Support access: what Zero POS support did

Support access lists every change Zero POS support made while helping in your workspace. You decide when support may make changes, and for how long.

How-toBy default: Owner · AdministratorWhere: MANAGE › Activity historyChecked 30 Sept 2026

Owners can change what each role may do.

When Zero POS support helps you, they work inside your workspace signed in as its owner. Every change made that way is marked as support's and listed here, and nobody can remove it.

When to use it

For changes made by your own team, use Activity history: who changed what.

On this page

Before you start

  • Seeing the list needs the permission to view the activity history: owners and administrators by default.
  • Only the owner grants or revokes support access.

Support access with the green box saying Zero POS support has never accessed this workspace

Until support has been in, this green box is all there is; each change support makes is listed here.

Workspace & data: the workspace's status and plan, Zero POS support access with its time window, Download my data, and the start of Cancel workspace

Support access, the full download and cancelling all sit here; only the owner can use them.

Steps

Check what support did

  1. Step 1

    Open MANAGE › Activity history and tap Support access in the banner at the top.

  2. Step 2

    Read the list, newest first: When, Action, Entity and Acted as.

  3. Step 3

    A green box saying Zero POS support has never accessed this workspace. means there is nothing to show.

Let support in, then close the door

  1. Step 4

    Open MANAGE › Settings › Workspace & data.

  2. Step 5

    Under Zero POS support access, pick how long: 24 hours, 7 days or 30 days.

  3. Step 6

    Tap Grant support access. Status now shows the date access ends.

  4. Step 7

    When support has finished, tap Revoke access. Otherwise access closes by itself at the end of the window.

What happens next

  • While the window is open, support can make changes to help you, and each one appears on Support access.
  • With the usual setting, once the window closes support can only look, unless they deliberately confirm an exception; that is recorded too.
  • Granting and revoking access are themselves recorded in Activity history: who changed what.

Questions

Why does Acted as show the owner's name?
Support works signed in as the workspace owner, so their changes carry the owner's name. This screen is how you tell them apart: every row on it was support's.
Is every screen support looked at listed?
No. Each support session starts with a row (platform.impersonate.start); after that, only changes are listed.
How far back does it go?
The screen shows the latest 200 support actions. Older ones stay in Activity history: who changed what.
Can support cancel our workspace or download our data?
Not from inside your workspace: while support is signed in as your owner, the download and cancel buttons are switched off. From your own sign-in, only the owner can use them.

If you see this…

  • On screen

    Could not load support-access history.

    What to do

    Check the connection and open the screen again.

  • On screen

    Only the workspace owner can grant support access.

    What to do

    Ask the owner to grant it from Workspace & data.

Good to know

  • Grant the shortest window that will do, usually 24 hours, and revoke it as soon as the problem is solved.

See everything Zero POS does

Related guides

Guides that mention this

Guides written from the app's own screens and checked against them, in English and Castilian Spanish.

Open in Zero POS