Printed from https://zeropos.shop/help/gift-cards
Gift cards
Sell a gift card at the till and hand over a printed slip with its code. The customer spends it later, all at once or bit by bit, until it runs out or expires.
Owners can change what each role may do.
A gift card holds money: the customer pays for it, and whoever holds the slip spends it later. The till prints each card's code once, on its slip.
When to use it
For a card someone pays for. A treatment given as a present is a gift voucher, which is never sold: Treatment gift vouchers.
Before you start
- The owner has switched on Sell gift cards at the till in MANAGE › Settings › Gift cards, and set Cards expire after and the Amounts offered at the till.
Steps
Sell a card
- Step 1
On New Sale, tap Gift card.
- Step 2
Under How much?, tap an amount or type another, and add who it is For (optional).
- Step 3
Tap Add to the sale, take payment as usual and tap Create Sale.
- Step 4
In the Gift cards window, tap Print for each card's slip before you tap Close.
- The code is shown this once and never again.
Spend a card
- Step 5
Ring up the sale, then select Gift card under Payment methods.
- Step 6
Type the code from the slip and tap Check.
- Step 7
Check the amount under How much?: it starts at the balance or what is left to pay, whichever is smaller.
- Step 8
Tap Use this card, and take anything still to pay with another method.
Check, re-date or stop a card
- Step 9
Open BACKOFFICE › Gift cards.
- Step 10
Under Check a card, type the code and tap Check. Checking never spends it.
- Step 11
In the list, Left shows what each card still holds.
- Step 12
Owners and managers can tap Change the expiry, or Stop this card when a slip is lost.
- Stopping a card cannot be undone.
What happens next
- Selling a card is revenue on the day it is sold, and it counts toward the seller's commission like any other sale.
- Spending a card is not a second sale: the card pays for the goods, and Gift card shows as a payment method in the day's close.
- What the shops still owe on sold cards is in the Gift cards outstanding report (What each report answers).
Questions
Can a gift card go on a layaway?
Can we give a card away without selling it?
What happens to a gift card when there is a refund?
If you see this…
On screen
No card with that code.
What to do
Check the code on the slip letter by letter and type it again.
On screen
That card has expired.
What to do
An owner or manager can give it a new date with Change the expiry.
On screen
That card has been stopped.
What to do
A stopped card can't be spent again. Ask a manager why it was stopped.
On screen
That card belongs to a different shop and cannot be spent here.
What to do
A card can only be spent in the shops of the region that sold it. Take payment another way.
On screen
A gift card cannot be bought with another gift card.
What to do
Take payment for the new card with another method.
On screen
This card has already been partly spent, so the sale cannot be refunded. Stop the card and settle the difference by hand.
What to do
A manager stops the card and settles what was not spent directly with the customer.
Good to know
- A card is good for the whole of the last day printed on it.
- Print the slip before closing the window: the code can't be shown again.